Dan Rowland Email & Phone Number

▶ SNAPSHOT: Primary owner of a portfolio of customers, driving best practices and innovation within an AMS SaaS to create more value for their business. Working with customers to increase revenue, customer satisfaction, retention, and adoption of key solution features.▶ KEY CONTRIBUTION:• Established and deepened relationships with key decision-makers within the organization by understanding their business objectives while taking ownership of the overall client health, including revenue and KPIs.• Conducted regular account meetings to review solution adoption progress, manage and mitigate risk, and strategize on current and future goals. • Lead contract renewal process and presentation for designated clients while producing additional revenue by identifying opportunities to expand system usage within current portfolio of clients.• Served as the main point of escalation for client challenges and managed resolution process using Salesforce and Jira.

Remote

▶ SNAPSHOT: Promoted to lead the creation of a new product which I developed - Premium Services, offering clients a white glove service where all tasks are completed for them allowing them to concentrate on the big picture. ▶ KEY CONTRIBUTION:• Developed Premium Services product and team that produced over six figures in new revenue in the first 6 months of existence. • Met with clients in the initial fact-finding kickoff call to set up event strategy, site platform design, and implementation timeline.• Managed client's timelines to make sure all aspects of the event were set up in a timely manner to achieve all event goals.• Educated event planners and other customers on the use of the platform using phone, e-mail, and Zoom/web conferencing.• Provided integrity and credibility as the “main point of contact” for customers relative to their events.• Oversaw Premium Service team to ensure client's goals are being met and deadlines achieved.

▶ SNAPSHOT: Worked hand-in-hand with the client, learning their goals, advising them on the best use of the platform, assisting them in configuring it, and helping them throughout the build and execution process to ensure a successful virtual event. ▶ KEY CONTRIBUTION:• Provisioned, configured and deployed Pathable virtual event websites for customers using a web-based management dashboard.• Educated conference planners and other customers on the use of the platform using phone, e-mail and Zoom/web conferencing.• Ensured customers met their goals successfully and with a minimum amount of hassle.• Provided integrity and credibility as the “main point of contact” for customers relative to their events.• Escalated and tracked issues and submitted bug reports to development team.

Greater New York City Area

▶ SNAPSHOT: Founded full-scale, award-winning floral design and events management firm, quickly growing to six-figure annual revenue from the ground-up. Built referral-based client pipeline servicing 60+ events annually, evolving brand organically. ▶ EVENTS MANAGEMENT: Develop bespoke details for weddings involving religious aspects across NYC Metro-based indoor/outdoor venues. Work alongside customer to build all visual elements, including theme, color scheme, look, and feel of design essentials, managing small- and large-scale budgets. Collaborate with external vendors to ensure smooth execution, coordinating logistical details, and handling last-minute crises to ensure optimal client satisfaction and best pricing.▶ KEY CONTRIBUTIONS: ● Created floral design for social gatherings and corporate events held at Brooklyn Botanical Gardens, The Liberty Wearhouse, The Park Hotel, The Harvard Club, The Tuxedo Club, The Roundhouse, and The Garrison● Orchestrated multicultural and religious events including Jewish, Catholic, Protestant, Greek, Persian, and Indian weddings.● Integrated second-tier business service, overseeing execution of day-of logistics, transportation, and vendor orchestration. ● Collaborated with clients to develop event schedule, cuing vendors and entertainment sequences without a hitch. ● Boosted on-time efficiency by developing project management database to track event details and itemized action plan.● Improved sales closing ratio by through marketing collateral/pamphlets, website and social media presence. ● Provided high-level contract transparency by creating client approval/sign-off documents from scratch. ● Increased YOY new business by securing preferred vendor of 4 prime Hudson Valley event venues and building a strong referral network based on quality services that exceeded clients’ expectations to create memorable events. ● Strengthened brand value by earning Couples Choice Award in Design by WeddingWire 2014–2019.

Greater New York City Area

▶ SNAPSHOT: Recruited to lead front-end operations for successful start-up restaurant featuring high-end American cuisine. Applied strong skills in guest relations and hospitality operations to role. Hired and managed staff, and arranged menu, building solid clientele base. Collaborated with event planners, floral designers, and outside vendors to execute in-house events. ▶ KEY CONTRIBUTION:● Determined prices, feature items, and food/beverage pairings for daily menus, working alongside executive chef.

Pomona, Ny

▶ SNAPSHOT: Hired in client-facing role for direct marketing agency providing data for marketing campaigns. Conducted cold calls and fine-tuned understanding of customer needs and targeted digital marketing strategies utilizing email campaigns and social media. ▶ KEY CONTRIBUTION:● Generated $375K+ in annual sales with black book of clients ranging from mid-size to Fortune 500 corporations.

Montvale, Nj

▶ SNAPSHOT: Held various sales and consumer-direct positions in financial services industry. Honed skill set in relationship-building, customer service, and business acumen, delivering consecutive wins. Managed account portfolio with net worth of $90M+ (350+ clients). Grew customer base YOY, formulating high-touch, client-focused solutions to deliver ROI and ensure satisfaction for premier banking clients with $450K in assets. ▶ KEY CONTRIBUTION:● Closed $27M worth of home equity loans and lines of credit.

Biloxi, Mississippi Area

▶ SNAPSHOT: Promoted to assistant manager. Oversaw sales strategy, logistics, and operational management for 24/7 hotel and casino with 1.7K+ rooms. Supervised 6 assistant front desk managers and 32 front desk associates. Honed customer-facing skills, handling escalated customer conflicts and overseeing crisis management.

Washington D.C. Metro Area

▶ SNAPSHOT: Achieved consecutive promotions at Marriott International hotels (Crystal City Marriott and Renaissance Washington DC) following successful completion of Marriott’s management training program.

Bachelor Of Science - Bs, Recreation Management (Concentration Commercial Recreation And Tourism Management)

Certificate In Hospitality And Tourism And Management