Martyn Rowlands Email & Phone Number

United Kingdom

Supporting strategic customers to gain optimal system health and satisfaction

Guildford, United Kingdom

• A business relationship manager (BRM) is the IT liaison for each department in an organization. A BRM understands all business processes and provides technology guidance to ensure maximum return on investment (ROI) for.
• Aligns different business and IT strategies for enhanced productivity
• Defines key strategies for the IT delivery model of an organization
• Works to… Show more A business relationship manager (BRM) is the IT liaison for each department in an organization. A BRM understands all business processes and provides technology guidance to ensure maximum return on.
• Works to communicate and understand concerns related to IT alignment across departments
• Works with architects to understand new technology trends and forecast future IT infrastructure requirements

Tadley, Hampshire

Domestic oven and appliance cleaning and repair services across Hampshire and West Berkshire

Basingstoke

My role is to enable potential and existing customers realise the power of our brand, tailoring the right product for you whether you are a recruiter or an HR executive.First Choice Software was founded by recruiters in 1996 to build and provide software to help recruitment companies get the very best from the solution at the heart of their business. Our.

Guildford, United Kingdom

As a fast growing Professional Services and Software Organisation going through rapid growth, my role as Operational and Support manager covered a number of duties, including the recruitment of the Cloud Services Delivery Team, Resource Management across multiple global projects, and a focus on delivering quality to customers while maximising GP. Revenue.

Slough, United Kingdom

McAfee Ltd | Support Account Manager | October 2011 – June 2013 Ensuring software and services were deployed and used to their potential, increasing the overall satisfaction rating, while acquiring new accounts into the organization. My account list included, Jaguar Land rover, British Airways, Unilever, Cadbury, PWC and Deloitte.

Alton, Hampshire

My role within the VADition team is to look after the relationship with 4 key vendors, a mixture of new to market products (FireEye and Arista) and some a little more established (Infoblox and Aerohive). Reporting directly to the Sales Director the VRM has to perform a multitude of tasks from driving excellence through the channel to assisting the sales.

Reading, United Kingdom

Situated within the heart of Microsoft Services, the TAM is the single point of contact for our customers. Working on a day to day basis, the TAM strives to build a healthy customer relationship by following a service delivery plan. A TAM is there to ensure their customer has the right resource at the right time and to escalate issues on their customer's.

In 2002 IBM outsourced its warranty repairs for Thinkpad computers. My role was to own the relationship between IBM, the chosen repair vendor and the warranty customers. This was a very hands on role, spending my time between the vendor site and various IBM business units. Core components within my role:*SLA measurement; Ensuring that IBM Thinkpads were.

This role involved giving customers and business partners advice on warranty for IBM products, mainly Thinkpads. I often attended customer meetings to hear issues they were having and then advised them accordingly. I also worked closely with the customer relations team advising them on warranty protocol in complaint situations.

My first role at IBM was as a repair technician on displays and the very early Thinkpad range, after being successful at this I was asked to start a pilot technical screeners team. This team called customers who logged issues with Thinkpads and tried to help them resolve these over the phone. This proved to be very worthwhile and after a pilot lasting 6.