Roxana Nikolova Email & Phone Number

◙ Supporting the Team Leaders in the daily execution of tasks and achieving the KPIs/SLAs set by the client. ◙ Assisting, motivating and engaging the team to deliver their best.◙ Taking a part in the new starters process and training of new advisers. ◙ Communicating updates to the team using different communication channels.

◙ Providing quality, timely and accurate customer service by answering incoming calls initiated by the end users of the client company. ◙ Responsible for providing service to each client request received, in accordance with the standards approved by the company.◙ Preparing documents and reports◙ Updating customer database◙ Training new customer service.

◙ Providing customer support services through various channels of communication including phone, email, and other media to the end customers of the client company.◙ Reporting common product and service complaints◙ Recording complaints and feedback

Stara Zagora, Bulgaria

◙ Providing customer service in store. ◙ Responsible for returns, refunds and orders. ◙ Keeping up archive, managing sales. ◙ Providing problem solving to staff and customers. ◙ Organizing internal meetings. ◙ Filling up warranty papers for customers. Arranging deliveries. Inspecting goods. ◙ Responsible for all communications in store and between stores.

Veliko Turnovo, Bulgaria

◙ Responsible for guests reception (checking in/out guests, allocating rooms and handing over keys, answering questions about hotel facilities) as well as all the internal communication of the hotel services. ◙ Organizing reservations, staff, bookkeeping, cash, debit and bank transactions, invoices.

Vratsa, Bulgaria

◙ Diagnostic and service of computer systems, software and hardware. ◙ Consulting and assisting customers regarding offered goods by the store. ◙ Responsible for processing cash and debit transactions, invoices.

Vratsa, Bulgaria

◙ Order processing. Receiving complains. Organizing the process of receiving and issuing goods from the service store. ◙ Helping with the maintenance and repair services of major appliances and electronics. ◙ Processing cash ins.

Vratsa, Bulgaria

◙ Assisting clients and presenting the goods offered by the shop. ◙ Responsible for processing cash and debit transactions, invoices.◙ Taking care of the store's appearance. ◙ Processing incoming orders and inspecting incoming goods.

Master'S Degree, Clinical, Counseling And Applied Psychology

Bachelor'S Degree, Psychology