Full Service, Certified Independent Travel Agent

Handle the Sales Intake Process for all new customers, program and setup of new accounts based on customer needs, adjust sales scripts to better target the needs and interests of specific customers on an ongoing basis, complete Help Desk Programming work orders, document, test and effectively communicate all account setup and changes prior to implementation, coordinate and conduct training sessions and demos for Customers, Site Team Leaders and Customer Experience Experts (agents).

Responsible for recruiting, hiring, training and retaining associates for all supervised departments which includeda group of up to 10 guest services employees in PBX, Reservations, Front Desk, and Bellmen stations. Anticipated and met guests' needs while working efficiently in a fast-paced environment. Performed associate evaluations, provided coaching and developed cross training with other departments. Trained in Night Audit Procedures. Negotiated group rates and major wholesaler rates… Show more Responsible for recruiting, hiring, training and retaining associates for all supervised departments which includeda group of up to 10 guest services employees in PBX, Reservations, Front Desk, and Bellmen stations. Anticipated and met guests' needs while working efficiently in a fast-paced environment. Performed associate evaluations, provided coaching and developed cross training with other departments. Trained in Night Audit Procedures. Negotiated group rates and major wholesaler rates for websites such as Expedia, Hotwire, Travelocity and Tourico Holidays. Handled guest concerns and complaints.Accomplishments:Proved the ability to multitask, resolve customer issues and excel within a demanding, high-volume setting.Developed and implemented strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel's goals.Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments. Show less

Duties included general clerical, receptionist and project-based work. In charge of collections for a multimillion-dollar loan portfolio. Supervise accounting financial personnel. Establishment and maintenance of policies, procedures and controls as specified in Small Business Administration's SOP. Monthly closing, payroll, human resources, including interviews and recruitment processes. Coordinate and supervise annual physical inventory, and coordinate external audits.