Roxana Rosca Email & Phone Number

Bucharest Metropolitan Area

• Act as a partner to the manager and team, working closely on operational aspects and collaborating with other departments to ensure high-quality service delivery.• Ensure adherence KPIs within the team.• Uphold quality standards of services provided by the team, identifying areas for improvement and implementing corrective actions.• Contribute to the upskilling and knowledge enhancement of team members by proposing training ideas or initiatives.• Ensure correct utilization of… Show more • Act as a partner to the manager and team, working closely on operational aspects and collaborating with other departments to ensure high-quality service delivery.• Ensure adherence KPIs within the team.• Uphold quality standards of services provided by the team, identifying areas for improvement and implementing corrective actions.• Contribute to the upskilling and knowledge enhancement of team members by proposing training ideas or initiatives.• Ensure correct utilization of the Service Portal by team members, overseeing proper logging of activities and adherence to procedures.• Independently address escalations that do not require the manager's involvement, providing timely resolutions.• Facilitate seamless integration of new hires into the team, providing guidance, support, and training.• Supervise workload allocation and backlog management, proactively identifying and addressing issues.• Identify quality and productivity issues within the team, escalate concerns to the manager, and collaborate on implementing solutions.• Generate and analyze reports on Portal requests to balance workload distribution within the team effectively.• Ensure all general communications received are acknowledged by team members promptly.• Disseminate operational updates received from DPOs or other support teams to ensure alignment within the team.• Participate in stakeholders' calls, representing the team's interests and providing valuable insights. Show less

Bucureşti, România

As a dedicated Field Tech Sales Representative, I provide critical first-line support to our Sales team. This includes advising sales reps on appropriate approvals and justifications, delivering training on all new BP initiatives and supporting the onboarding of new reps with process, policy, and tools training.In addition to these core responsibilities, I work closely with our Global Sales Operations team to ensure the successful adoption of new tools and processes. Acting as a bridge… Show more As a dedicated Field Tech Sales Representative, I provide critical first-line support to our Sales team. This includes advising sales reps on appropriate approvals and justifications, delivering training on all new BP initiatives and supporting the onboarding of new reps with process, policy, and tools training.In addition to these core responsibilities, I work closely with our Global Sales Operations team to ensure the successful adoption of new tools and processes. Acting as a bridge between the sales team and various other functions in the sales processes (Operations, Deal Management, AR, Collections, Credit Team, Order Admin, Fulfilment, etc.), I help to ensure that sales reps have the resources and support they need to succeed.Specifically, I am skilled in drafting non-standard sales quotations as required, supporting sales reps to submit clean order packs, tracking the progress of deals, and escalating critical deals as required through various back-office functions and processes.Throughout my career, I have built and maintained a thorough understanding and knowledge of all sales processes. I work closely with sales teams and sales management to gain an understanding of business priorities and challenges, and use this insight to provide targeted support that drives results and supports the success of our organization. Show less

Bucharest, Romania

Bucharest, Romania

As an experienced ERP Specialist with expertise in SAP, I am responsible for a range of critical processes, including manual billing for PAYG and mileage twice a month, as well as intercompany billing every Friday across the entire cluster (Italy, Spain, and Portugal).In addition, I manage a range of complex processes related to ticket management and front office support. This includes contract creation, vendor creation, user creation (both internal and external), credit note and debit… Show more As an experienced ERP Specialist with expertise in SAP, I am responsible for a range of critical processes, including manual billing for PAYG and mileage twice a month, as well as intercompany billing every Friday across the entire cluster (Italy, Spain, and Portugal).In addition, I manage a range of complex processes related to ticket management and front office support. This includes contract creation, vendor creation, user creation (both internal and external), credit note and debit note creation, vehicle and tire loading, pricing and functional location creation, and PO return and creation.As part of my role, I am also skilled in solving ecotax issues and providing monthly consolidated reports to management.Throughout my career, I have consistently demonstrated a strong attention to detail, a commitment to accuracy, and a dedication to delivering results that exceed expectations. I work collaboratively with stakeholders at all levels of the organization to ensure seamless and effective processes that support the success of the business. Show less

Bucharest, Romania

Working for 3 Airbus Spain plants: Getafe, Illescas and Puerto Real.As a Procurment Buyer Agent with a strong attention to detail, I was responsible for validating purchase requests and ensuring they align with purchasing strategies. I am also skilled in amending and changing purchase orders as necessary, and delivering them to suppliers through SAP.To maintain strong relationships with our suppliers, I have negotiated prices, contracts, and timing to ensure timely delivery of… Show more Working for 3 Airbus Spain plants: Getafe, Illescas and Puerto Real.As a Procurment Buyer Agent with a strong attention to detail, I was responsible for validating purchase requests and ensuring they align with purchasing strategies. I am also skilled in amending and changing purchase orders as necessary, and delivering them to suppliers through SAP.To maintain strong relationships with our suppliers, I have negotiated prices, contracts, and timing to ensure timely delivery of goods and services. Additionally, I have created Requests for Quotes and I have worked closely with suppliers to ensure timely responses to quote requests. I have also took charge of setting up new suppliers and maintaining the supplier database, including relevant details such as address, contact, and bank information.Throughout the procurement process, I ensure clear and effective communication with suppliers to address any concerns or issues related to price, quality, delivery, or invoice discrepancies. I am also proficient in providing regular reports on purchasing activities to management as required.Overall, I am committed to delivering high-quality results in a timely and efficient manner. My ability to work collaboratively with suppliers and internal stakeholders helps to ensure seamless and effective procurement processes. Show less

Advisor

New Jersey

Studii Doctorale, Etica Mediului

Studii De Dezvoltare Internațională Și Etica Relațiilor Internationale, Master

Studii De Europene Și Relații Internationale