Roxana Duro Email & Phone Number

Maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripheralsInstalling and supporting and a variety of software for all internal utility departments.Troubleshooting and routing internal employee issue tickets via ServiceNow.Installing and configuring 3rd party utility software for field crew hardware.Implementing user account changes, provisioning email, and managing shared folder access via AD security groups.

Provided end-user support for Tiffany & Co.corporate, retail, and manufacturing employees.Assistance was provided over the phone, chat, email,and ServiceNow ticketing system. Remote assistedusers on Windows 10 or Mac OS devices.

Rancho Cucamonga, California, United States

At Skytech Gaming, my responsibilities includedtroubleshooting Gaming PC hardware that AmazonCustomers had issues with. This included resolvingNo displays, blue screens, no power, or faultyhardware.

San Bernardino, California, United States

As an on-site help desk technician at Summit College, mymain responsibilities included providing technical supportand troubleshooting for computer hardware, software, andnetwork issues. Assisted HR with onboarding new hires bycreating user accounts through Active Directory andassigning them a Microsoft 365 License. Additionally, I wasinvolved in maintaining and updating the college's ITinfrastructure to ensure smooth operations.

Information Security & Cyber Defense

Education record

Local Area Network Systems - Cybersecurity Specialization