Roxana Solomon Email & Phone Number

Iași, Is, Ro

Bacău, Romania

Job responsibilities:• Communicating with international customers regarding the antivirus solution purchased and providing a positive customer experience;• Troubleshooting technical issues and applying procedure based steps to solve said issues;• Solving payment issues and clearing up payment related questions and/or misunderstandings;• Providing advice and solutions regarding specific purchasing options based on the customer needs;• Providing specific application support on… Show more Job responsibilities:• Communicating with international customers regarding the antivirus solution purchased and providing a positive customer experience;• Troubleshooting technical issues and applying procedure based steps to solve said issues;• Solving payment issues and clearing up payment related questions and/or misunderstandings;• Providing advice and solutions regarding specific purchasing options based on the customer needs;• Providing specific application support on different operating systems and devices;• Following procedures and efficiently identifying solutions in a timely manner;• Logging the troubleshooting steps in the ticketing platform according to the internal procedures; Show less

Bacău, Romania

Job responsibilities:• Communicating efficiently with the UK Sales and Account Management Departments, via email, phone and instant messaging;• Efficiently managing time in order to solve the tasks within the agreed time frame (SLA);• Prioritizing tasks based on importance, urgency, workload etc.• Learning and applying existing work procedures and improving them based on experience;• Processing orders received via the ticketing managing system (Task Manager and Lifecycle)… Show more Job responsibilities:• Communicating efficiently with the UK Sales and Account Management Departments, via email, phone and instant messaging;• Efficiently managing time in order to solve the tasks within the agreed time frame (SLA);• Prioritizing tasks based on importance, urgency, workload etc.• Learning and applying existing work procedures and improving them based on experience;• Processing orders received via the ticketing managing system (Task Manager and Lifecycle), for both software and hardware IT equipment, using specific tools such as MySCC and CS3;• Creating Sales Orders based on the Purchase Orders received from customers (from both commercial and public sector organizations in UK) and placing the order to suppliers/ vendors;• Using different process guides to create orders based on the specific customer requirements and also on the specific suppliers (e.g.: Lenovo, IBM, Tech Data, Adobe, HP, VMWare etc.)• Loading the information received on the MySCC quotations, checking the delivery details, matching prices, correct part codes and valid supplier quotations, ensuring all the details are correctly loaded and amending them where necessary; • Undergoing training sessions held by the UK Order Management Department and learning new types of orders and procedures on a constant basis;• Training new starters in the team and developing easy to follow guidelines for them;• Handling stressful situations and adapting to the increasing workload; Show less

Bacău, Romania

•Part time job at a children's playground during college;•Responsibilities: interacting with customers, supervising children, cashing in the payments;

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication

High School Diploma, Mathematics And Computer Science