Roxane (Velozo) Vlk Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Boston, Ma, Us

- Lead Human Centered Design and Research for the Global Innovation Lab - presence in Boston, Toronto, and Hong Kong- Create and implement Global Innovation Strategy under Global CMO, including intake and engagement models, implementation tactics, and resource planning- Build continuous innovation capability for value streams through user research with focus on health and wellness and wealth management- Evolve Manulife/John Hancock's customer-obsessed culture by working with global and regional teams on customer informed strategies, practice standards, and agile execution- Maintain ongoing relationship with regional Marketing, Strategy, CX and Product to ensure innovation efforts are focused in areas of highest business impact and aligned to segment OKRs- Launched features for Manulife MOVE, a health and wellness app focused on nutrition and exercise tracking for Manulife insurance members - conducted user research, ideation, prototyping and testing

Woonsocket, Ri, Us

- Responsible for strategy and delivery of UX design for Caremark and Specialty Pharmacy- Created and executed UX agile process based on lean UX for Scrum, XP, and SAFe Agile frameworks- Advocated for user centered design outside digital organization by engaging with executives and business partners to provide user point of view to business initiatives- Led 10+ UX designers in a diverse portfolio of projects and Agile pods/trains- Managed UX allocation and budget based on business needs

Boston, Ma, Us

- Built and led UX design team, balancing mentoring, design thinking workshops, leading daily scrum and weekly design meetings, hiring, team growth & development- Advocated for human centered design and design thinking to achieve business goals through executive presentations, meeting with prospective and current external partners, and internal process planning- Worked with Executives, Marketing, and Product teams to create UX strategy and design process that aligned with product strategy- Conducted and oversaw qualitative and quantitative user research, usability testing, and user studies for a variety of insurance products- Led UX design in the leading mobile first, responsive insurance quoting platform

Pawtucket, Ri, Us

- Lead Front-End developer and UX consultant for major Hasbro brand websites such as Hasbro.com, My Little Pony, Hasbro Gaming, and Kre-o, as well as internal projects- Built strategy, project plan, designs, and developed the Hasbro Corporate website- Evangelized user centric design and research across IT and Marketing departments through presentations to marketing and IT- Worked closely with clients in digital marketing, design agencies, and corporate departments in order to find out exact needs and recommend creative solutions- Created templates used across all Hasbro brand sites using HTML5, progressive enhancement techniques, and mobile-first responsive code- Created wireframes and prototypes for internal and external projects using Balsamiq- Implemented Omniture event analytics for tracking

Framingham, Ma, Us

- Used emerging technologies like CSS3 and HTML5 to create Staples' first responsive experience, the B2B e-commerce web application- Evangelized the ideas of progressive enhancement and developing for the future

Gloucester, Ma, Us

- Responsible for photography and image editing of all incoming inventory- Re-designed site's look and feel