Roxanne James Email and Phone Number

Supporting the Head of People (HR) and managing all systems and operations of People dept. Managing all employee benefits, including processing benefit changes, creating new employee file folders, arranging on site open enrollment meetings and liaising between enrollment portal and carrier sites. Tracking employee time off and accruals and entering timekeeping. Acting as main point of contact for employee benefits, payroll and international visa process. Auditing monthly carrier invoices and working with Finance dept on bi-weekly payroll deductions and submittals. Collaborating on recruitment efforts, including job posts, interview coordination, pre-hire documentation and onboarding new employees and interns. Assisting with numerous ad-hoc tasks in support of the People team and staff at large.

Working in a shared service environment as a liaison within numerous departments while ensuring complete client satisfaction. Assisting with Human Resources, Accounts Payable,Payroll, IT and Benefit queries for the employees and retirees of the MTA.

Handled queries regarding to payments & check processing; Reviewed and verified invoices and check requests; sorted, coded and matched invoices and processed error corrections, debit memos and recurring invoices

Verified transactions and processed cash advances, travelers' checks, cashiers' checks, money orders and bank-to-bank wires. Researched and processed client information for various transactions (i.e. cash, cash advances online & offline issuing bank checks and money orders)