Roxanne Chia Email & Phone Number

France

Singapore

• Client-facing accounts role for global clients in the hospitality industry.
• Manage and lead cross-functional teams (creative, media, dev.) to achieve client outcomes.
• Responsibilities include setting up paid ads on various platforms (FB, Google Ads, programmatic, etc), creating media plans to drive awareness and conversions. (quarterly/annual/project-based), producing final ad.
• Managing campaigns with ROAS KPIs ranging from 450% to >8,000%.
• Markets include UK, EU (DACH, FR, IT, BR etc), US, APAC (SG, MY, ID, AUS etc), CIS.
• 5-figure and up campaign budgets.

Singapore

• Participated in WordCamp 2016 as a conference speaker on blogging. Built an audience of 11.8K monthly reach for personal blog, with an average IG post engagement rate of 15% and the most viewed video garnering 30K.

Singapore

• (Yearly Renewal of Certification).
• Focused on digital and performance marketing on FB and LinkedIn to reach out to a targeted audience.
• Developed digital and performance marketing strategies for consumer acquisition and retention on social media platforms, resulting in a 14% click-through rate, an average of 4.73% on video and blog shares, and an.
• Achieved overall transaction value of more than $2M.
• Was part of a live panel discussion on financial literacy at a local company in 2019 in partnership with Standard Chartered.

Singapore

• Managed the e-commerce Shopify back-end, onboarding of the brand onto Shopee & managing the Shopee account, customer service and all digital marketing initiatives, including EDM creation & automation (cart abandonment.
• Managed social media content creation, strategy & scheduling, as well as community and influencer engagement. Social listening, customer and community management have resulted in successful conversions and positive.
• Increased follower count on social media accounts by 1.3k over 6 mth (and growing).
• Attained 1,915% half-monthly ROAS during non-peak periods on FB Ads; 1,800% ROAS during flash sale period and 600-800% ROAS on a weekly basis for Google ad campaigns.
• Worked closely with cross-functional teams and external stakeholders, including weekly and monthly updating of sales data.
• Streamlined processes such as back-end promotion scheduling with apps and collating of sales reports with the aid of VLookUp on Excel.

• Launched and managed the e-commerce jewellery store on Shopify and Etsy.
• Focused most of the brand's marketing efforts (that included paid ad campaigns, organic reach from owned content, influencer engagement and competitive analysis) on FB and IG--the best channels to reach the intended.
• Provided timely response to comments and messages on the brand's social media pages and emails, as well as quick fulfilment of orders and customer service--led to positive reviews from shoppers privately and on public.
• Exit-intent pop-ups captured email subscribers, who received a newsletter about once a week.
• EDMs have attained 22.5% open rate and an avg, order value of $133 for products of $60 avg. price point.
• FB and IG ad campaigns reached CTR as high as 7.2% and CPC as low as $0.13 on a targeted audience.

Singapore

Singapore

• Successfully delivered lectures to students of A-level Chemistry, developing and utilising Powerpoint presentations and live practical demos; managed classroom teaching; served as teacher-in-charge to student groups.

Singapore

Dealt with press releases, product launches and beauty events in addition to writing about beauty in general for the ezine (based in Singapore). Collaborated with various brands and companies in the fashion, beauty and journalism industry.

Grenoble, France

Research involving studies on oligonucleotides as aptasensors for the detection of cocaine and L-tyrosinamide.Techniques used include PAGE, QCM-D, SPR and CE (Capillary electrophoresis).

Singapore

Assistant chemist to the senior chemists in the Forensic Chemistry & Physics Laboratory.Assisted in case work and research.Emphasised on fibres.Other skills acquired were various microscopy work and the Kastle-Meyer test.

Singapore

Researched on physical aerosols on the topic of defence science

France

Published an article in Croatica Chemica Acta together with Professor Guy Bouchoux.Involved in research about biomolecules, namely amino acids.Skills acquired included LCMS and computational modelling.

M2R, Nanochemistry & Nano-Objects

Subjects focused on include SEM, TEM, XRD, CVD, AFM and Ellipsometry. Research (March 2011 - July 2011) on DNA synthesis of aptasensors as.

Honors, Chemistry And Biological Chemistry

Activities and Societies: Hall Committee Member, Cheerleader Graduated with a BSc. (Hons) in Chemistry and Biological Chemistry in July.

Bsc. (Hons), Chemistry

Studied at UNB for one semester as part of an exchange program.