I represent eXp Realty as the front-line organization to assist agents and brokers on their Real Estate transactions. I work side by side within the Transactions team and serve as a lead/point of contact to agents to help answer the simple to complex questions as it relates to every day in a virtual (remote) environment. I offer world-class customer service/experience in every interaction with strong problem-solving skills, empathy, and urgency to every engagement.

• Managed schedules, organized office functions, and oversaw daily operations of office with 10employees. Functioned well in a team atmosphere and one-on-one.• Initiated and implemented inventory control and standardized ordering procedures.• Developed new filing system to meet state and company licensure requirements, andorganizational practices resulting in efficient workflow and proactively addressed issues byperforming routine audits.• Performed a variety of administrative and clerical functions that supported management andstaff in their day-to-day activities for one of the nation’s largest nonprofit child and familyservice organizations.• Provided director and supervisors with daily, weekly, and monthly performance reports thattracked objectives and key results of workers.• Arranged travel plans, reservations, and itineraries for company events and outings.

• Prepared purchase agreements, change orders and other addendums.• Guided homebuyers through building, financing and closing processes including exterior and interior design selections.• Accompanied buyers during all inspections with builder.• Studied and prepared comparative market analysis remaining knowledgeable in an everychanging market.• Promoted property sales through advertisements, open houses, multiple listing services, andsocials.• Interceded on both the builder’s and buyer’s behalf to insure expectations were alwaysachieved.

• Consistently maintained stable occupancy and met budgeted financial goals.• Hired, trained, directed, motivated and managed office, maintenance, cleaning and grounds staff.• Established positive relationships with residents by coordinating regular social activities and publishing engaging newsletters, which contributed to high customer satisfaction and retention.• Performed monthly comparable analysis of competitive apartment complexes and completed monthly, quarterly and annual reports for shareholders.• Prepared yearly budget for maintenance and repairs.• Maintained buildings, apartments, and grounds with thorough property inspections and dailyoperations of the property.