Roxanne Wright

Roxanne Wright Email and Phone Number

Analyst, Operations Policy and Procedure @ Upgrade, Inc.
Phoenix, AZ, US
Roxanne Wright's Location
Phoenix, Arizona, United States, United States
Roxanne Wright's Contact Details

Roxanne Wright work email

Roxanne Wright personal email

n/a
About Roxanne Wright

I have several years of experience in the Finance Industry. I have worked with major banks such as Bank of America, Wells Fargo and JPMorgan Chase. I am currently working at a FinTech company as a Payment Specialist. .

Roxanne Wright's Current Company Details
Upgrade, Inc.

Upgrade, Inc.

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Analyst, Operations Policy and Procedure
Phoenix, AZ, US
Roxanne Wright Work Experience Details
  • Upgrade, Inc.
    Analyst, Operations Policy And Procedure
    Upgrade, Inc.
    Phoenix, Az, Us
    View
  • Upgrade, Inc.
    Payment Specialist Ii
    Upgrade, Inc. Jul 2024 - Present
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  • Upgrade, Inc.
    Payment Specialist
    Upgrade, Inc. Jun 2023 - Aug 2024
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  • Upgrade, Inc.
    Back Office Specialist Ii
    Upgrade, Inc. Feb 2023 - Jun 2023
    Arizona, United States
    View
  • Upgrade, Inc.
    Back Office Specialist
    Upgrade, Inc. Mar 2022 - Feb 2023
    Arizona, United States
    View
  • Chase
    Escalation Specialist
    Chase May 2017 - Mar 2022
    Arizona, United States
    Took inbound and made outbound calls for escalated accounts. Handled more complex accounts that needed more attention to detail and priority. Worked with dealerships and other departments to get necessary documents needed to Rebook accounts. Created manual payoffs and tracked accounts that were paid off in error and had to be manually tracked. Find solutions for customers to help de-escalate issues. Helped train the team and was the SME.
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  • Wells Fargo
    Financial Crimes Specialist
    Wells Fargo Jan 2019 - Jun 2019
    Arizona, United States
    Answered inbound calls and helped submit fraud disputes. Processed credits and reverse credits when needed. Ordered sales drafts and submitted charge backs and other various functions.
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  • Bank Of America
    Fraud Analyst
    Bank Of America May 2015 - Apr 2017
    Phoenix, Arizona, United States
    Handled inbound and outbound calls for business accounts. Review and analyze business accounts to detect risk and possible fraud. Submit fraud claims and disputes. Complete other maintenance functions such as closing accounts, reissuing cards and updating customer information.
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  • Bank Of America
    Preferred Sales Associate
    Bank Of America Jan 2014 - May 2015
    Phoenix, Arizona, United States
    Handled inbound calls for high end clients and provide excellent service to deepen relationships. Knowledge of products such as checking and savings accounts. CD’s, credit cards and online banking processes. Meet monthly sales goals by completing balance transfers, direct debits, and completing credit card applications. Handle various functions such as opening and closing accounts, review transactions with customers and issue stop payments.
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Roxanne Wright Education Details

Frequently Asked Questions about Roxanne Wright

What company does Roxanne Wright work for?

Roxanne Wright works for Upgrade, Inc.

What is Roxanne Wright's role at the current company?

Roxanne Wright's current role is Analyst, Operations Policy and Procedure.

What is Roxanne Wright's email address?

Roxanne Wright's email address is rw****@****ade.com

What schools did Roxanne Wright attend?

Roxanne Wright attended Estrella Mountain Community College.

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