Roxanne Wright Email & Phone Number

Phoenix, Az, Us

Arizona, United States

Arizona, United States

Arizona, United States

Took inbound and made outbound calls for escalated accounts. Handled more complex accounts that needed more attention to detail and priority. Worked with dealerships and other departments to get necessary documents needed to Rebook accounts. Created manual payoffs and tracked accounts that were paid off in error and had to be manually tracked. Find solutions for customers to help de-escalate issues. Helped train the team and was the SME.

Arizona, United States

Answered inbound calls and helped submit fraud disputes. Processed credits and reverse credits when needed. Ordered sales drafts and submitted charge backs and other various functions.

Phoenix, Arizona, United States

Handled inbound and outbound calls for business accounts. Review and analyze business accounts to detect risk and possible fraud. Submit fraud claims and disputes. Complete other maintenance functions such as closing accounts, reissuing cards and updating customer information.

Phoenix, Arizona, United States

Handled inbound calls for high end clients and provide excellent service to deepen relationships. Knowledge of products such as checking and savings accounts. CD’s, credit cards and online banking processes. Meet monthly sales goals by completing balance transfers, direct debits, and completing credit card applications. Handle various functions such as opening and closing accounts, review transactions with customers and issue stop payments.