Roxanne Nicolai Rollon Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• 2023 Annual MOMENTUM Award Recipient
• Solutions Dual Inbound/Outbound Project Team - spearheaded the success of the following campaigns: UPLC Re-Pricing / PLCi requests / Preferred GIC rates; resolved over 1500 files collectively within a 3-month period.
• Recipient of numerous “Teams on Purpose” Awards
• Presenteeism Award of Excellent (Dec 2022 - Present)
• Frequent Top 5 Solutions Orion’s Club Member
• Solutions Champ on the week of 09.03.2023 & 05.14.2023

Toronto, Ontario, Canada

• Provide support for clients by helping them manage their accounts and products
• Understand Simplii Financial products and proactively suggest banking options that will help clients achieve their financial goals
• Ranked #1 Sales Rep in the first quarter after training period

• Ensure a positive sales interaction with the purchasers and the sales team
• Support Sales Administration team members with various administrative tasks on sales day and throughout the standard 10-day cooling period following a sale by making copies and assembling deals and packages and.
• Review the fine details of the Agreement of Purchase & Sale

Toronto, Ontario, Canada

• Handle Tier 2 disputes and escalations to ensure an overall positive customer experience and provide resolution
• Contact customers and log all interactions into the company system
• Educate customers on various contract terms and conditions
• Proactively manage customer expectations, provide customer follow up in a timely, professional, and courteous manner, while adhering to required service level agreements
• Manage customer retentions and recovery

Toronto, Ontario, Canada

• Provided legendary customer service; ensured that the customers’ problems were handled appropriately and escalated issues when necessary
• Creative Director of the LP Department; created communication for important events within the department
• Basic Brilliant Award Recipient for the month of November 2020
• Top 10 Voiceprint Conversation Rate Winner from August 2020 – November 2020
• Excellent knowledge of TSYS, PEGA, PRM, HOST, CERTAPAY, Verified by VISA, and MS Office Applications

Toronto, Ontario, Canada

• Responsible for the overall floor management of the Customer Service, Fraud, and Loss Mitigation departments; assisted with daily contact center operations, including metrics and report maintenance, investigations.
• Maintained continuous floor presence and regularly trained, coached, and developed a team of Financial Services Representatives in both a real-time and scheduled environment as they undertake escalated customer issues.
• Handled disputes and escalations to ensure an overall positive customer service experience
• Headlined the Escalation Reduction Strategy; identified trends and root causes of escalated calls; implemented diverse strategies and business process improvement skills to reduce escalations from 10% to 3% within a.
• Supported the Loss Mitigations Back Office department by assisting with their callbacks, export collections/settlement letters/statement request queues, and processing other external customer inquiries and requests.
• Successfully organized and coordinated various events and projects, such as the TCC Calendar Committee, potlucks, and other employee life events, promoting diversity, staff engagement, inclusion, and increasing morale.

Toronto, Ontario, Canada

• Efficiently assisted customers with delinquent accounts by negotiating payment arrangements and providing conflict resolution to help them succeed with their credit, while promoting the company’s culture of “doing the.
• Top collector of the month; negotiated over $10,000 of debt repayment

Toronto, Ontario, Canada

Toronto, Canada Area

• Managed the midnight shift staff and provided leadership by encouraging morale, setting and exemplifying high performance standards, coaching staff performance and providing feedback for areas of improvement, and.
• Interacted with over 400 customers daily in a friendly and courteous manner to ensure great taxi service
• Maintained staff database, processed and resolved customer and driver complaints, and keep Lost & Found system updated
• Point of Sale (POS) scanning, data entry, and clerical work
• Troubleshoot and programmed POS terminals and tablets
• TTC Wheel Trans (WT) Filing Clerk: verified and filed over 1000 daily WT runs

University Of Toronto, Scarborough Campus

• Ensure the high academic standing of all sisters by facilitating study groups and providing study space
• Use data entry skills to successfully create an interactive CSX library
• Create effective events to strengthen the bond within the sisterhood
• Work well with the philanthropic and marketing team to plan and execute events to fundraise for a varying number of charity organizations

• Responsible for handling money and selling admission tickets to the Exhibition grounds

• Trained to work on Box Office, Guest Services, Floor, and Concession stand
• Co-operated and worked well as a team member to provide guests with an exceptional movie experience
• Responsible for handling money and balancing POS system
• Worked in guest services and dealt with any problematic issues and complaints
• Hosted birthday parties and ensured that every activity goes smoothly within the allotted time period

• Provided excellent customer service by generating sales and replenishing merchandise

• Ensured the safety and well being of summer camp attendees
• Worked with supervisor and other counselors to plan and execute daily activities such as arts and crafts and structured games

Health Records Clerk Program Certificate

Honours Bachelor Of Science (B.Sc.)

Ontario Secondary School Diploma (Ossd)

Education record