Roxanne Alegria Quitco Email & Phone Number

Taguig, National Capital Region, Philippines

• Updates all information on restaurants, hotel facilities, emergency telephone numbers, places of interests and other miscellaneous information periodically.• Ensures all guests' messages, mail, faxes and parcels are handled and distributed promptly.• Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required.• Ensures speedy, accurate and efficient telephone and message service at all… Show more • Updates all information on restaurants, hotel facilities, emergency telephone numbers, places of interests and other miscellaneous information periodically.• Ensures all guests' messages, mail, faxes and parcels are handled and distributed promptly.• Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required.• Ensures speedy, accurate and efficient telephone and message service at all times.• Ensure accurate information of special events and promotions inside and outside of the hotel.• Handles parcel wrapping for guests. Show less

Mandaluyong, National Capital Region, Philippines

• Deployed to Ayala Corporation• Welcome VIP guests/visitors by greeting them in person.• Directs visitors by maintaining employee and department directories; giving instructions.• Maintains security by following building procedures, rules, and regulations.

Makati

• Greeting guests upon arrival and making them feel welcomed.• Administering check-in and check-out process.• Posting charges to appropriate guest accounts.• Processing guest payments.• Accommodating general and unique requests.• Assisting Reservations Department with taking reservations.• Collaborating and communicating with other internal departments to ensure guest satisfaction.

Makati

• Attend telephone calls using proper etiquette and professional language;• Answer phone, direct to appropriate person and/or take messages;• Go on sales calls to check whether clients have any event coming up;• Draft proposals and send to appropriate person for review and send to client;• Input new and update existing clients’ information in the hotel’s databaseusing Delphi;• Input new pencil bookings into Delphi;• Print and create folder for collaterals (e.g… Show more • Attend telephone calls using proper etiquette and professional language;• Answer phone, direct to appropriate person and/or take messages;• Go on sales calls to check whether clients have any event coming up;• Draft proposals and send to appropriate person for review and send to client;• Input new and update existing clients’ information in the hotel’s databaseusing Delphi;• Input new pencil bookings into Delphi;• Print and create folder for collaterals (e.g. banquet set menus);• File BEOs post-event;• Act as a liaison between all related hotel departments.Given Best in Practicum Award during the Recognition Ceremony 2017 Show less

Bachelor'S Degree, Tourism And Travel Services Management

Activities and Societies: Tourism Society 4th Year Level Representative of Tourism Society (A.Y. 2016-2017) President of Tourism Society.

Kindergarten To High School

Activities and Societies: Pas Des Tous (1st Year HS-4th Year HS) Dance Troupe (Grade 4-6) Little Dancing Feet (Grade 1-3)