Robert Horan Email & Phone Number

Phoenix, Arizona, United States

United States

• Responsible for quickly and efficiently reviewing the architecture and NFRs for all intake requests for the CVS infrastructure enterprise services group intake requests. Created a customer centric environment to meet.
• Reviewed or reworked over 1200 solutions over 4+ years
• Created infrastructure, data, and software solutions for the enterpise.
• Reduced SLA times to 37% of original time by implementing a new process in ServiceNow.
• Educated clients on the new process.
• Reviewed all new cloud technologies requests.

• Managed all CVS Health Infrastructure resource requests, in addition to creating site pages, lists, and workflows for the tool.
• Architected and built the CVS Infrastructure Resource Allocation System in the SharePoint Platform.
• Imported data into the site using Microsoft SQL server and SSIS.
• Created the layout look and feel of the site.
• Worked with business users to define workflow requirements for the site.

Phoenix, Arizona, United States

• Contracted to manage SharePoint 2010-2013 to Office 365 Migration. Managed full project plan and documentation.
• SME SharePoint 2010/13 to SharePoint Online Migration.
• Migrated 700 SharePoint Sites from 2010 and 2013 to Office 365.
• Worked with users to create requirement documents.
• Mapped SharePoint functionality to new Office 365 tools such as Flow and Power Apps.
• Migrated existing SSIS reports to SharePoint Online.

Phoenix, Arizona, United States

• Quickly completed billing and payables for the company.
• Short-term contract to pay back lost employees.
• Reverse engineered AP/AR process using SQL Server and T-SQL scripts.
• Documented process and database for the company.
• Provided plan to rework process to be more automated and lessen chance of failure in the future.

Phoenix, Arizona, United States

• Worked on short-term contract to rework SharePoint implementation.
• Greatly increased procedural efficiency by creating new workflows, lists and site structures.
• Upgraded Dynamics CRM from 2003 to 2011.
• Increased productivity by streamlining CRM entity structure and data entry pages.
• Created several plugins to automate the sales process.
• Created disaster recovery plan for company.

Phoenix, Arizona, United States

• Created BI Dashboards in SharePoint 2016. Managed Office365 SharePoint implementation.
• Migrated existing onsite SharePoint 2010 to Office365.
• Integrated SharePoint 2016 with Office365 for reporting purposes.
• Increased customer service metrics by adding Online MS Dynamics CRM and AD Studio Portals to available tools to track customers, orders and agents.
• Developed Plugins for Microsoft CRM.
• Created BI framework for company using data from 3PL and Dynamic CRM Systems using SSAS and SSIS.

Phoenix, Arizona, United States

• Managed project plan from ground up. Created custom workflows for SharePoint 2010 and 2013.
• Project work to complete tasks by lost resource.
• Migrated client from SharePoint 2010 to SharePoint 2013.
• Time critical projects requiring learning multiple systems concurrently.
• Worked closely with multiple teams to ensure project deliverables were clearly defined.
• Integrated systems with Dynamics CRM for metric reporting.

Phoenix, Arizona, United States

• Migrated SharePoint 2010 implementation to 2013 and set up plan for migration to SharePoint 2016/Office365.
• Identified and redesigned existing home-grown asset management tool.
• Redesigned database structure allowing greatly increased reporting abilities.
• Data accuracy and structure allowed for approximately $2 million in savings to American Express.
• Developed new UI for asset management tool allowing greater ease of use for the users and more accurate data.
• Increased process efficiency by integrating SSRS and SSIS into the system to allow for integration with SharePoint and other systems.

Phoenix, Arizona, United States

• Handled mission critical SharePoint 2013 and Office 365 systems.
• Created detailed architecture document of current SharePoint 2013 Architecture and made recommendations for increasing performance and scalability.
• Improved current architecture by following best practices and lessons learned over the last 13 years.
• Identified and rectified issues with user structure and authentication processes.
• New groups and site structure allowed for a companywide governance policy that gave the users the ability to manage their own users and site content.
• Developed and deployed multiple Web Parts to SharePoint 2013 using Visual Studio 2013, C# and the SharePoint Object Model.

• Built and managed a team including developers, business analysts and support personnel. Directly supported the development of product life-cycle analyses and roadmaps for the supported platforms.
• Worked within one of the most cutting edges, highly technical roles in the industry.
• Responsible for implementing, upgrading, maintaining, and integrating the SharePoint solution for various entities across the enterprise.
• Developed technical specifications for solutions and designed solutions to meet the requirements, writing technical specifications, building and working with quality assurance teams through delivery of the feature or.
• Ensured products and services meet defined service levels through monitoring and metrics analyses.
• Assessed change requests to determine the best solution architecture.