Roxie Thomas Email & Phone Number

· Booking management and a hands-on approach to guest complaints and/or feedback· Daily handling of enquiries via phone, email and webform· Proactively deal with payments, invoices, refunds and account enquiries· Create departmental reports to record and track company finances· Host daily and weekly meetings to ensure correspondence between all departments· Schedule appointments with event clients· Carry out daily and weekly fire safety/HS checks · Work successfully and professionally with outside agencies and suppliers

Cumbria

· Actively trained and supported new and existing members of staff in various roles· Liaised with all department leads to ensure thorough communication throughout· Ordering all required produce for multiple departments, ensuring that these were purchased from the appropriate companies· Implemented daily and weekly tick sheets to ensure high qualities of hygiene and cleanliness· Dealt with customer and staff enquiries efficiently · Go to person for both the hotel and leisure club staff whilst on duty