Roxy Baciu
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Roxy Baciu Email & Phone Number

Head of Community at giffgaff at giffgaff
Location: London Area, United Kingdom, United Kingdom 5 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Role
Head of Community at giffgaff
Location
London Area, United Kingdom, United Kingdom
Company size

Who is Roxy Baciu? Overview

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Quick answer

Roxy Baciu is listed as Head of Community at giffgaff at giffgaff, a company with 236 employees, based in London Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Roxy Baciu.

Roxy Baciu previously worked as Head of Community at Giffgaff and Community Manager at Giffgaff. Roxy Baciu holds Bachelor’S Degree, Business Administration And Management, General from Academia De Studii Economice Din București.

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giffgaff

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Profile bio

About Roxy Baciu

Roxy Baciu is a Head of Community at giffgaff at giffgaff. They is proficient in Italian, French and Spanish. Colleagues describe them as "One of the values at giffgaff is "community," and I've never seen anyone embrace this as much as Roxy. Together we've worked on how we bring our community into our design thinking so that we're building a user-led service. Roxy's curiosity about Design Thinking has led to some fantastic projects, such as the evolution of the Pioneers and how they work closely with the product teams. She is a great leader and continually built upon our member support model. I've loved my experience working with Roxy, and I know that anyone looking to hire or work with her will, too." and "If you want member-led service done right, Roxy is the person to have in charge. In her role as Community Manager at giffgaff she has taken ownership of the development and improvement of giffgaff's award winning peer-to-peer support model, looking after the experience of people seeking and providing help on giffgaff's online community. In addition to delivering massive savings to the business compared to a traditional call-centre, in this role she has shown herself to be an excellent stakeholder manager across all levels of the business reporting back to C-level on the status and health of help with our members. Roxy is ambitious and profoundly dedicated to her professional development and I would gladly work with her again and would not hesitate to fully recommend her for any role involving community and support."

Current workplace

Roxy Baciu's current company

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giffgaff
Giffgaff
Head of Community at giffgaff
london, greater london, united kingdom
Website
Employees
236
AeroLeads page
5 roles · 20 years

Roxy Baciu work experience

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Head Of Community

Current

Uxbridge, Greater London, United Kingdom

The giffgaff community team is the beating heart of the company, it must live and breathe the values that make giffgaff unique: Mutuality and Run by you. As leader of this team I am responsible for keeping those values alive internally and externally, set the strategic vision and continue to expand and grow the community in innovative and exciting ways.

Jan 2019 - Present

Community Manager

London, United Kingdom

Working with a team specialized on improving the Help and Support aspect of the community. This includes:-Creating and executing projects in this specialized area of expertise that support an industry-leading, transformational community strategy -Engaging and managing relationships and involvement of stakeholders across the business and in the.

Oct 2016 - Jan 2019

Community Educator

Uxbridge, London

Implement the Online Community Strategy, coordinating with the Head of Community to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools. Educate our members on the way we work and how we expect people to communicate with each other. Liaise with and identify.

Aug 2015 - Oct 2016

Customer Service Director

Uxbridge, London

Tasks/Responsibilities: 1. Managing and coordinating staff2. Dealing with suppliers3. Organising and negotiating events 4. Supervising day to day activities 5. Interacting with customers and overseeing their wellbeing in order to provide the best experience.6. Monitoring and supervising bookings and online presence

Nov 2014 - Aug 2015

Customer Service Manager

Miruxim Ltd

Romania

  • Managing various locations such as:
  • Coffee Bar– 2006 A 40 sittings coffee-bar near the train station, that was serving drinks and snacks
  • Terrace– 2006-2007A Multi-level, 500 sittings summer terrace, located in a small forest, near the zoo, very popular location during summer that was serving grills and drinks.
  • Mountain Resort Hotel -2007- 2009A 16 double rooms, 1 apartment, restaurant 70 sittings hotel rated 3 Stars in a popular mountain resort. We were dealing mostly with guests accommodation, restaurant and hosting small.
  • Bed and breakfast Motel - 2008- 2010A 10 double room’s motel with a huge 150 sittings restaurant, located right outside Craiova city. We were handling mostly big events as the location had a generous parking lot and.
  • Restaurant-Bar and Pension -2009 – 2012A 5 double room pension in the heart of Craiova City, with a 60 sittings restaurant, a generous 150 sittings terrace very popular during the summer. We used to deal with gurst.
2006 - 2012 ~6 yrs
Team & coworkers

Colleagues at giffgaff

Other employees you can reach at giffgaff.com. View company contacts for 236 employees →

1 education record

Roxy Baciu education

FAQ

Frequently asked questions about Roxy Baciu

Quick answers generated from the profile data available on this page.

What company does Roxy Baciu work for?

Roxy Baciu works for giffgaff.

What is Roxy Baciu's role at giffgaff?

Roxy Baciu is listed as Head of Community at giffgaff at giffgaff.

Where is Roxy Baciu based?

Roxy Baciu is based in London Area, United Kingdom, United Kingdom while working with giffgaff.

What companies has Roxy Baciu worked for?

Roxy Baciu has worked for Giffgaff, Marylebone Leisure Plc, and Miruxim Ltd.

Who are Roxy Baciu's colleagues at giffgaff?

Roxy Baciu's colleagues at giffgaff include Alex Weekes, Mark Paine, Susan Corbey, Kathleen Quigley, and Evelina Avizaite.

How can I contact Roxy Baciu?

You can use AeroLeads to view verified contact signals for Roxy Baciu at giffgaff, including work email, phone, and LinkedIn data when available.

What schools did Roxy Baciu attend?

Roxy Baciu holds Bachelor’S Degree, Business Administration And Management, General from Academia De Studii Economice Din București.

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