Roxy Baciu is a Head of Community at giffgaff at giffgaff. They is proficient in Italian, French and Spanish. Colleagues describe them as "One of the values at giffgaff is "community," and I've never seen anyone embrace this as much as Roxy. Together we've worked on how we bring our community into our design thinking so that we're building a user-led service. Roxy's curiosity about Design Thinking has led to some fantastic projects, such as the evolution of the Pioneers and how they work closely with the product teams. She is a great leader and continually built upon our member support model. I've loved my experience working with Roxy, and I know that anyone looking to hire or work with her will, too." and "If you want member-led service done right, Roxy is the person to have in charge. In her role as Community Manager at giffgaff she has taken ownership of the development and improvement of giffgaff's award winning peer-to-peer support model, looking after the experience of people seeking and providing help on giffgaff's online community. In addition to delivering massive savings to the business compared to a traditional call-centre, in this role she has shown herself to be an excellent stakeholder manager across all levels of the business reporting back to C-level on the status and health of help with our members. Roxy is ambitious and profoundly dedicated to her professional development and I would gladly work with her again and would not hesitate to fully recommend her for any role involving community and support."