Roxy Baciu Email & Phone Number

Uxbridge, Greater London, United Kingdom

The giffgaff community team is the beating heart of the company, it must live and breathe the values that make giffgaff unique: Mutuality and Run by you. As leader of this team I am responsible for keeping those values alive internally and externally, set the strategic vision and continue to expand and grow the community in innovative and exciting ways allowing giffgaff to differentiate itself through community. In order to keep giffgaff unique, the community team focuses on maintaining a high standard of our member to member support channel, finding new ways for our members to get involved in product development and ensuring that our members have a voice in all initiatives that giffgaff decides to focus on.

London, United Kingdom

Working with a team specialized on improving the Help and Support aspect of the community. This includes:-Creating and executing projects in this specialized area of expertise that support an industry-leading, transformational community strategy -Engaging and managing relationships and involvement of stakeholders across the business and in the community .-Representing the community area of focus in relevant meetings and gatherings.-Developing and managing team of Community Specialists

Uxbridge, London

Implement the Online Community Strategy, coordinating with the Head of Community to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools. Educate our members on the way we work and how we expect people to communicate with each other. Liaise with and identify and raise account related issues to our internal Customer Service department. Ability to deal and communicate with our members when outages, unstable or abusive behaviour occur. Mediate in arguments, spam attacks and accusations towards client (scam, lack of service, etc.) and general disruptive behaviour within the community (including, irrelevant tagging, kudos abuse, nonsense posts) as well an ability to identify and action when forum housekeeping needs to be done. Act as an advocate of the Company in the brand’s community and as the advocate of the community within the Company, engaging in dialogues and answering questions where appropriate. Regularly feedback insights gained from community monitoring to the head of Community, to help evolve strategy in a timely fashion. Monitor trends in the Online Community. Moderate all User Generated Content according to the Moderation policy, liaising with the rest of the team and Legal where required.

Uxbridge, London

Tasks/Responsibilities: 1. Managing and coordinating staff2. Dealing with suppliers3. Organising and negotiating events 4. Supervising day to day activities 5. Interacting with customers and overseeing their wellbeing in order to provide the best experience.6. Monitoring and supervising bookings and online presence

Romania

Managing various locations such as:• Coffee Bar– 2006 A 40 sittings coffee-bar near the train station, that was serving drinks and snacks• Terrace– 2006-2007A Multi-level, 500 sittings summer terrace, located in a small forest, near the zoo, very popular location during summer that was serving grills and drinks. • Mountain Resort Hotel -2007- 2009A 16 double rooms, 1 apartment, restaurant 70 sittings hotel rated 3 Stars in a popular mountain resort. We were dealing mostly with guests accommodation, restaurant and hosting small events.• Bed and breakfast Motel - 2008- 2010A 10 double room’s motel with a huge 150 sittings restaurant, located right outside Craiova city. We were handling mostly big events as the location had a generous parking lot and guest’s accommodation. Also the restaurant and motel was functioning 24/7 • Restaurant-Bar and Pension -2009 – 2012A 5 double room pension in the heart of Craiova City, with a 60 sittings restaurant, a generous 150 sittings terrace very popular during the summer. We used to deal with gurst accommodation in bed and breakfast regime, day to day restaurant and small events during the cold months hosted in the indoor restaurant or big events during the warm months hosted on the terrace. Tasks/Responsibilities: 1. Managing and coordinating staff2. Dealing with suppliers3. Organising and negotiating events such as weddings, baptisms or fundraising 4. Supervising day to day activities 5. Preparing Cash sheets, invoices and statements for accountancy. 6. Interacting with customers and overseeing their wellbeing in order to provide the best experience.