Responsibilities:Sales Strategy Development - Formulate and execute sales strategies to drive revenue growth across the MEASA region.Operations Management - Oversee end-to-end operational processes, ensuring alignment with sales objectives and market demands.Team Leadership - Manage, mentor, and develop sales and operations teams across multiple geographies.Focus on the Employee Life Cycle - Oversee recruitment, onboarding, performance management, training, and development to ensure talent alignment and employee growth.Budgeting & Financial Planning - Develop and manage regional budgets, ensuring efficient use of resources and alignment with corporate financial goals.Client Relationships - Build and maintain key client relationships, negotiating contracts and driving customer retention initiatives.Market Research & Analysis - Conduct market research to identify growth opportunities, competitive landscapes, and emerging trends.Cross-Functional Collaboration - Collaborate with product, marketing, and supply chain teams to ensure successful market execution and delivery.Compliance & Risk Management - Ensure compliance with local laws and regulations, managing operational risks across diverse geographies.Performance Monitoring - Set performance metrics and KPIs, regularly reviewing and optimizing sales and operational efficiency.

Key Achievements:Standardized Training Programs Across Multiple Countries - Developed and implemented a cohesive training curriculum and manual that aligned with organizational goals, enhancing staff capabilities across different regions.Increased Operational Efficiency and Expanded Team - Streamlined operations by introducing process improvements and leveraging technology, resulting in significant efficiency gains. Grew the training department team from 2 to 9 members to support enhanced training initiatives.Assisted in securing 6 New Contracts with 4 evolving into multiyear agreements, contributing to significant business growth.Spearheaded 7 successful Product Launches across multiple regions, ensuring smooth execution and achieving key business objectives.Responsibilities:Develop and implement regional training programs tailored to meet customer needs.Oversee daily operations, ensuring alignment with company policies, regional regulations and objectives.Monitor and analyze performance data to drive improvements and efficiencies.Manage a diverse team of employees and manage support across multiple countries.Coordinate with regional stakeholders to ensure consistent operational practices.Drive initiatives to improve service delivery, customer satisfaction, and business outcomes.Manage budgets and resource allocation effectively to optimize training delivery and operations across regions.Conduct regular training needs assessments to identify skill gaps and ensure the relevance of training programs.Develop and maintain strong client relationships, serving as the primary point of contact.Lead cross-functional collaboration to ensure smooth integration between operations, training, and other departments.Implement risk management practices to mitigate operational risks.Track and report KPIs related to training outcomes and operational efficiency.Drive innovation and adoption of new training technologies, ensuring the organization stays competitive.

Key Achievements:Revenue Growth - Successfully increased revenue by expanding product penetration within key accounts.Client Retention- Achieved a 100% client retention rate by fostering long-term relationships and providing exceptional customer support.Led the onboarding, training and mentorship of interns, resulting in a 100% completion rate and 72% of interns being offered full-time roles, contributing to the development of a talent pipeline for the company.Responsibilities:Building and maintaining strong relationships with key clients.Understanding client needs and delivering tailored solutions.Acting as the primary point of contact for major accounts.Driving account growth through up-selling and cross-selling opportunities.Ensuring customer satisfaction and resolving any client issues.Collaborating with internal teams (sales, marketing, call centre, and product) to meet client expectations.Monitoring and analyzing account performance.Assist with executing account strategies to meet revenue goals.

Key Achievements:Monthly sample testing results – all clear. 100% pass rate on Health and Safety.Mystery shopper results increasing by 5% monthly, best result obtained 98%.Store expansion creating more job opportunities.Responsibilities:Manage creditors/debtors accounts, invoicing, payments and customer orders. Generate staff payroll, rosters, timesheets, leave and sick days. Staff enrollment and cv handlingTraining and monitoring employee productivity to optimise procedures and reduce costs.Disciplinary action oversight. Customer relations.Health and Safety regulations as well as sample testing.Financial management concerning daily cashing up, cash drops, banking, tax and sales reports.Stock take weekly, analysing and capturing products and figures into system for evaluation of quantity on hand, variances and GP percentages.

Key AchievementsManage 100+ 14 Day creditor accounts and BMS suppliers across 14 stores.ResponsibilitiesInvoicing, payment loading, store weekly tax reports, store weekly trading results, store pay outs, transfers, cash book and auditing.Administrative management, accounts, shop management assistance and supplier relations for three stores across Durban and PMB.

ResponsibilitiesFinancial accounting to generate purchase requests and orders.Proficient at tracking system ACM and data system Mobenzi to undertake:Tracking the location, performance and safety of personnel, vehicles and electronic devices in 9 districts throughout Africa and respond to panic activations accordingly.Tracking field worker blood submission based off daily targets and generating weekly performance reports.Analyzing blood/test results and referring positive cases to Counsellors. Generating weekly vehicle logistics reports.Monitoring vehicle accident reports, repairs, and tracker fitments.

Key AchievementsOrganize and arrange successful Christmas market, as well as Music concert fundraisers with well known performing artists.ResponsibilitiesOrganized and managed corporate conferences, weddings and various events.Oversaw all catering, staffing, supplier coordination, schedules and site visits.Controlled quotation, invoicing and finances for the events booked/confirmed.

Key AchievementsInvolved in collaborating a project for Children protection and Fire safety with Sheik Mohammad of DubaiInvolved in collaborating several on ground and advertising projects for Violence & abuse against Woman and children with DFWAC of DubaiWorked in prestige mall activations in and around Dubai Ie. World Trade CenterInvolved International wellness campaignsResponsibilitiesClient communications and proposal drafts pertaining to project specs, event activations and tenders.Creative collaboration of 2D/3D designs and in-house production of materials based on specifications for projects.Management of budgets, materials, finances, licensing and onsite coordination for set ups.

Key AchievementsManagement of 13 outlets throughout the resort.Leadership of a large team of 20+ employeesDaily and weekly targets meet up to 100% of suggested figuresWeekly staff training on various aspects of customer serviceResponsibilitiesManage a retail team and report directly to manager of retail operations.Oversee guest feedback, finances, budgets, merchandising, inventory, RTV’s and outlet performance on daily targets.Weekly Staff training, rosters and finance reports.

Key AchievementsProficient using Galaxy and Ski Data software to cater to 5000 + guests daily. Worked with high profile guests who became repetitive customersResponsibilitiesManage waterpark events, VIP hosting, guest relations, equipment and slide testing, front gate operations and report directly to the assistant manager and team leader of operations.

Monthly Sales targets reachedResponsibilitiesInternal and external sales, wages, timesheets, inventories, supplier/customer meetingsCoordinate office admin and report directly to branch manager

- Promote Gucci’s new range of fragrances.- Promote MTN Network services.- Promote Road Accident Fund at Comrades 2012.- Promote new range of KVW canned drinks.

Key AchievementsDaily and monthly targets reached Generate higher targets for new customer turnoverResponsibilitiesQuotations, sales, target structures layouts, stock take and banking schedulesTelesales