Roxy Shields Email & Phone Number

United States

United States

Assistant Manager • Execute merchandising programs to meet deadlines and standards of excellence• Assign duties, develop and communicate goals, and plan and conduct daily meetings to ensure store standards and customer service satisfaction is met daily • Develops a team to be proactive in customer service, sales, and routines• Lead mentoring program to develop associates to enter management positions, upon transition mentor them to be independently successful• Lead discussion with associates on diversity in the workplace• Lead, coach and develop a team up to 100 people or more using the Coaching for Improvement Method and Open-Door Policy• Create weekly work schedule for 100 associates by reconciling time off request with associate’s availability• Interview, hire, and process drug and background checks as part of the new associate on boarding• Enforce safety policies to be compliant with state and federal regulations • Complete daily cash reconciliation and short and overage reconciliation• Purchase inventory based on time of year, holidays, community events and supply and demandZone Merchandise Supervisor • Assisted in driving the achievement of financial goals in multiple departments by ensuring associates follow the inventory management process• Ensured claims and returns were properly handled and merchandise/supplies were arranged and organized to minimize shrink and damages• Provided direction and guidance to associates on customer service approaches and techniques to ensure customer complaints and issues were resolved within company guidelines• Executed the merchandising guides and plans to guarantee items were in stock and available to customers Department Manager• Processed price changes to ensured accuracy in all pricing • Displayed merchandise to match seasonality to maximize store profit• Provided excellent customer service by directing customers to merchandise• Promoted sales of merchandise to increase profit of the store