Roy Aston Email & Phone Number

Prestatyn, Gb

Wrexham, Wales, United Kingdom

Bodelwyddan, Wales, United Kingdom

An effective leader for the BCUHB, the largest health organisation in Wales, supporting a population of more than 700k people.• Accountable for two specialities, vascular surgery and urology, meeting the Welsh Governments performance targets.• Manage all given objectives, maintaining a detailed knowledge of a diverse range of specialties and service demands within BCUHB.• Collaborate across multiple functions, improving patient journey’s in line with the NHS Delivery Framework.• Play a critical role in managing many BCUHB projects, service developments, business proposals and change programs.• Responsible for the overall budget, achieving financial targets. Optimising the use of all staffing, capital, and consumables. • Built a strong team of administrative and clerical staff, managing others to perform at their highest level through effective coaching and formal appraisals. An experienced mentor, encouraging suggestions to achieve excellent results.• Produce regular performance reports for the Health Board’s executive team, providing timely progress updates both in writing and face-to-face.• Continuously improve ways of working, identifying gaps and addressing timely through organisational re-design, process change, and team development.• Ensure clinic and theatre sessions are used efficiently, and operational staffing levels are in place to enable effective service delivery.• Oversee and embed a culture of safety and compliance, promoting good practice whilst leading on initiatives, projects, and service developments.• Experienced at leading investigations (accidents, incidents, and complaints), providing detailed reports, RCA’s and action plans for the Executive.

West Bromwich, England, United Kingdom

Spearheaded a busy Patient Access operation, a department which manages new and follow-up outpatient, rapid access, imaging, and scheduled care activities. • Brought together a multi-faceted service provision, including the Trusts' contact centre, a broad and varied role within a fast-paced environment.• Led a management team to deliver services to various specialties throughout the Trust. Tracking performances to exceed National and Trust targets. • An essential managerial link between Patient Access and the wider Trust.• Introduced a reporting framework to monitor against new and existing KPI's. • Improved and redesigned processes and patient pathways, leading change management projects that optimised practices and increased efficiencies. • Responsible for end-to-end team recruitment, hiring and onboarding new staff.

Nfu Hq - Stoneleigh

An experienced Business Process Manager for the NFU, coordinating projects within the Information Services Department. • Re-modelled and relaunched the NFU and Countryside websites and NFU intranet site, engaging with in-house developers and suppliers to deliver improvements, innovations and service to members.• Scoped, sourced, and implemented a variety of solutions, including a publishing software for the NFU magazine, a brand-new CRM system, and an organisation wide HR and Payroll system.• Highly competent in methodologies including PRINCE2, Agile, and Scrum.• Reviewed processes across NFU, recommending solutions for better working practices, including the consideration and provision of new IT software.• Initiated the analysis of all project activities, assessing suitability against the business strategy and setting an accurate project scope, schedule, and budget.

Leicester, United Kingdom

• Spearheaded the operations of Central Nottinghamshire Clinical Services.• Provided out-of-hours service to Leicester, Leicestershire and Rutland under contract with the National Health Service. • Handled the operational delivery of services to circa 1m patients with a £10.5M budget. • Coordinated close liaisons with commissioners and an experienced, diverse management team.• Monitored all aspects of service delivery.• Oversaw project management function development of new services and IT provisions, including call centre technology and patient management systems.

Leicester, United Kingdom

• Communications Centre Manager and Support Services Manager for the NHS GP Out of Hours Service. • Provided care to over 1m patients across Leicester, Leicestershire and Rutland.

East & West Midlands

• Area Service Delivery Manager for the Birmingham and Leicester branches.

England, United Kingdom

A key part of an effective customer service team for the AA, a 24/7 breakdown service provider across the UK and Europe.• A respected operative, maximising results through a natural ability to build rapport with colleagues and customers instantly.• Delivered effective and timely emergency support for vehicles. Meeting the needs of customers who encounter unplanned, and often stressful situations that include accidents and mechanical breakdowns.• Worked collaboratively across a variety of internal and external teams, to manage and co-ordinate multiple resources (towing trucks, replacement vehicles and garage networks), to allow the customer to continue their journey, with minimal disruption.• A passionate customer service professional, engaging on various technical issues.• Leveraged effective questioning skills, providing first time resolution for customers.• Achieved all customer service measures against department targets.

Midlands And The South West

• Manned guarding, mobile patrol and keyholding services management for clients in the Midlands and South West.

Birmingham, United Kingdom

• Operational management of manned security services, including mobile patrols and keyholding. Covert surveillance and protection.

United Kingdom

Class 2 General Purpose Relief Signalman