• Attending to visitors at the reception and responding to their inquiries.• Maintaining excellent customer relationships by providing courteous services.• Continuously updating and providing feedback to clients FAQs.• Providing market feedback and recommendations to improve quality of service.• Filing customer information in categorized directories so as to facilitate the ease of reference.• Issuing loan forms and assisting self help groups fill in their loan applications.• Ensuring that borrowers meet the prescribed documentation criteria for their credit application to be processed.• Ensuring compliance of the completed loan forms before forwarding them to the management committee for processing.• Preparing Constituency loan status reports on a monthly basis.• Formulating loans aging analysis reports for the purposes of identifying past-due aging loans.• Participating in field visits to monitor the progress of projects carried out by the Uwezo Fund beneficiary groups.• Playing an active role in loan recovery for groups not servicing their loans.• Achieving set targets as per the description in my contract.• Any other duties that may be assigned by my supervisor.

• I maintained proper QuickBooks records by using the conventional accounting practices.• I prepared monthly manual payrolls for approval by the management.• I conducted monthly filing of statutory deductions such as PAYE, NSSF and NHIF.• I undertook day to day office administrative functions.• I maintained and disbursed the petty cash float.• I carried out both SWIFT and RTGS bank transfers when making international and local payments respectively on behalf of the company.• I verified deposits using the company’s bank statements.• I reconciled bank balances with QuickBooks balances.• I updated and processed supplier invoices and scheduled for their payments.• I ensured supplier reconciliations were carried out every month.• I maintained an organized and effective filing system so as to assist in voucher verification.• I performed debtor and creditor analysis from which I generated accurate aging reports.• I organized for the timely payment of recurrent company expenditures such as rent & internet.• I wrote the company’s cheques and maintained cheque registers of all the signed cheques. • I safely stored all cheque books (used and unused) and customer cash in the designated company safe.

• I attended to visitors at the reception and controlled entry to the office premises.• I handled visitor inquiries by channeling them to the relevant personnel.• I carried out an orderly filing arrangement routine.• I undertook day to day office administrative and clerical functions.• I prepared invoices, banked cheques and made sure receivables were promptly collected by applying pressure to clients with overdue balances.• I accounted for the cheques collected and prepared Account Statements. • I conducted monthly reconciliations of the company’s accounts to ensure their accuracy and consistency with those of our clients.• I sorted out client invoices and filed them in categorized directories.

• I prepared source information so as to feed into the Music Copyright Society of Kenya (MCSK) database.• I verified that the already existing material in the MCSK database was up to date.• I contributed to the team effort by accomplishing already established goals and targets.• I maintained regular operations in the work place by implementing any changes needed to improve the MCSK database.

• I familiarized the public, specifically high school students with the ACCA brand.• I effectively used public relations techniques such as courtesy and public etiquette to seem more appealing to potential clients.• I carried out promotions by distributing ACCA branded merchandise such as biros and bags.• I motivated potential ACCA students to attain grades that would help them meet the minimum ACCA qualification cut.