Roy Gomez Email & Phone Number

Melbourne, Vic, Au

• Ensured Customer Experience Team is briefed on policy changes, reviewing customer relations procedures, and writing reports on daily observations• Rostered a team of up to 35 team members via Dayforce for a rotating roster on a fortnightly basis• Provided necessary feedback to team members and assisting with recruitment to ensure staffing numbers are adequate• Liaised with other departments of the organization, by assigning customer feedback or areas of concern to identify and respond to customer queries and satisfy expectations• Used critical thinking to break down problems, evaluate solutions and make decisions.

Melbourne, Victoria, Australia

• Helped customers navigate choices between services with support for questions such as terms, pricing, and availability• Ensuring efficient online membership communication to over 270 members regarding cancellations, suspensions, and insurance claims of their membership• Using gym management software Perfect Gym to navigate through customer profiles to facilitate smooth coordination of multiple facility services• Coordinating with event booking and venue operations teams to provide a safe pathway for participants and spectators during events• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities

Australia

SportsGrad is a career management platform for sport industry professionals.

Melbourne, Victoria, Australia

• Proactively engaging with patrons in a friendly and welcoming manner• Daily zone briefing about the tasks of the day to agency and non-TA personnel and cx contactors• Communicating any issues that may arise clearly with supervisors and coordinators and ensuring they are efficiently resolved• Ensuring any additional necessary information that is passed on from Tennis HQ is delivered to patrons of the Australian Open

Melbourne, Victoria, Australia

Australian Open 2021• Was part of the Patron Services Team at Rod Laver Arena, John Cain Arena and assisted patrons with directions and general information • Implemented Covidsafe measures to all patronsAustralian Grand Prix 2020 • Part of the operations team in preparing to the build-up of the event which was eventually cancelled due to the COVID-19 pandemic

Melbourne, Victoria, Australia

• Ensuring the venue is set up in accordance to match day and post requirements • Scheduling futsal matches for multiple teams based on a rotating roster• Updating player and match statistics on excel and taking payments from teams• Enforcing the rules of futsal and implementing them fairly

• Founding fan of Manchester City fan page on Sport Hosts• Responsible for managing content and posts by fans of the page

• Assisted the head marketing and content intern in aspects such as content creation, user engagement and intern recruitment• Set up multiple marketing campaigns which were aimed towards a wide range of stakeholders• Using CRM software Active campaign to create email automation and landing pages

Gudalur, Tamil Nadu, India

• Organizing and scheduling try outs for students across the school• Explaining rules and regulations of various sport and ensuring that the students understand them thoroughly• Booking travel and accommodation for travelling teams for inter state tournaments• Sorting budgets in relation to available finance for essential sport equipment for the school• Conducting practice sessions and off field team building activities for coaching staff

Bengaluru, Karnataka, India

• Helped in building trust and driving the customer experience.• Using financial and technological tools to help customers with their financial queries and ensured quick and efficient responses.• Conducting consumer surveys to analyze current customer wants.• Handling requirements and queries and coordination with the support team for its resolution.• Responsible for customer relationship building and expansion.

Chennai, Tamil Nadu, India

• Carried out research of the sales and marketing of (LMV) Light Motor Vehicles & (HCV) Heavy commercial Vehicles and conducted a comparison between them.• Visited showrooms and interacted with the dealers and the customers to get a better understanding of what customers want in such vehicles and how dealers can improve service to the customers.• Prepared a survey, which was sent to different customers of Ashok Leyland and conducted an analysis of the same• Worked with the sales team and met many prospective buyers.

Master'S Degree, Sports Management

Bachelor Of Business Administration - Bba, Marketing

Business/Commerce, General