Roy Jacobs Email & Phone Number

• Understanding of the mechanical components of the destruction process to provide value added quoting to the customer• Electrical/mechanical/ pneumatic troubleshooting to provide excellent customer service• Manage Customer complaints thru Reports and Return Authorizations• Manage/Facilitate warranty claims• Occasionally visit customer (International/ Domestic) to facilitate difficult customer situations, including defusing situation, acquire factual data and assisting in resolving customer concerns in product,

• Reduced downtime through remote troubleshooting of injection molding machines for a global customer base• Assisted in training customers to increase production through better understanding of equipment• Input and retrieved data utilizing numerous computer programs including SAP, AMAPS and MS Office• Trained and facilitated fellow employees on principles of Continuous Improvement enhancing company-wide quality• Assisted customers with networking Injection Molding Machines into local network improving QC investigations and tracking of product• Work to various types of electrical, hydraulic and pneumatic prints

Paris Ontario

• Instructed and supervised new employees on the weekend shift • Designed and built new machines to meet customers’ changing product lines• Stick and TIG welding• Troubleshot and repaired un-supported OEM equipment reducing customer downtime and saving the expense of programming a new control• Created a large capacity PLC-controlled accumulation table that reduced repetitive strain injuries and product damage• Machines created for manufacturing as well as for food and beverage industry

Kitchener, Canada

• Performed repairs and preventative maintenance on machinery throughout the plant reducing production down-time• Troubleshot pneumatics, hydraulics and electrical• Metal fabrication

Electronics Engineering Technician, Electrical And Electronics Engineering, Diploma

Millwright