- Develop and manage a high-performing team of Training Program Managers across Southeast Asia, overseeing all training operations and strategic planning.- Collaborate with regional leadership to promote global best practices and standardize training processes for the E-commerce moderation team.- Design and supervise training programs tailored to the needs of cross-functional teams, working with SEA SOP teams to create materials and deliver sessions.- Identify opportunities for risk mitigation, process improvement, and quality enhancement at scale.- Partner with GNE Moderation Leads and TikTok Shop functions to ensure market moderation aligns with strategic objectives and contributes to ongoing improvements.

- Design and deliver training solutions directly related to approved operational projects when training is a necessary requirement of the project success.- Complete “Education Assessments” as part of the Operational Change Management process.- Lead the development of a learning delivery model, determining the most effective standards, practices, course types, modalities, and delivery mechanisms for producing engaging and relevant learning solutions both internally and for our global partners;- Assist in delivering the Vendor Education Certification Program- Help implement & coordinate ongoing risk programming initiatives, such as career development plans, external speakers, and offsites;- Assist the Education Program Managers in creating comprehensive, scalable plans with high level learning solutions and translates plans into a pragmatic, executable multi-year learning roadmap;- Translate business requirements into potential learning needs and provides practical advice for defining learning solutions (e.g., target audiences, required skills and levels of competence, delivery logistics and timing, cost and impact tradeoffs);- Identify and document key learning requirements and methods, specified target audiences, organizational limitations and opportunities through a Learning Needs Assessment;- Participate in sharing Education metrics for weekly, monthly, and quarterly business reviews.

- Partnered Leaders to identify business needs and leverage on the learning and development programs, frameworks and best practices.- Developed and implemented learning structures, strategies, programs including the use of tech platforms to address business needs.- Designed and delivered all soft skills and behavioural development including career development and leadership skills.- Responsible for the regional Learning Management System (LMS), including system, people, security, and course and content management.- Developed and updated e-learning courses with e-authoring tools to improve learning experience and adoption of digital learning.

- Deliver training initiatives for the international markets within the group business. Markets in focus consist of both self-run and partners.- Implement and govern the Global Standards. This includes demonstrating and communicating follow-up actions with the market Commercial Lead to ensure continuity of compliance post implementation stage.- Strategize training deliverables and facilitate discussions on people development plans with stakeholders, developing relevant content, facilitate learning sessions and measure learning uptake post training.- Ensure training sessions are aligned and reinforced through sales and customer service indicators.- Identify sales and service gaps in-store and collaborating with the brand-assigned commercial leads for execution of training sessions.- Mentor junior team members within the team by imparting the appropriate attitudes, skills and knowledge.

- Conducts full scope of training for In-House/Outsourced Customer Experience personnel in Singapore & Malaysia. Training programmes include On-Boarding, Soft-Skills and Technical (product and process) training.- Design and develop training materials and curriculum. Recommends additional learning materials as appropriate.- Conducts Coaching and Call Quality Calibration sessions with the relevant stakeholders to attain excellent customer satisfaction.- Conducts evaluations and develops new programs to address individual, departmental, or company needs. Researches and develops program content to achieve specific objectives for each program. Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.- Assesses employee training needs and provides feedback to management.- Coordinates all assigned projects, ensures projects are completed by target deadlines, and provides project status updates to management.

- Design and deliver in-house training programmes which includes On-Boarding, Soft-Skills, OJT, Train the Trainer and/or other in-house courses as appropriate- Training Lead in New Staff Academy for Customer Service & Retail departments for new frontline hires- Handle Talent Management programmes that include identification, assessment, retention and deployment of high-performing individuals- Assist in the execution of learning needs analysis and the subsequent formulation of training programmes- Coordinate with external providers to develop training programmes to meet the business needs- Partner line managers to advise and formulate learning roadmap and annual training plan- Provide administrative support for training activities such as planning of training schedules and venues, record keeping, produce training materials and training evaluation reports

- Responsible for Managing Team in the distribution of Nokia phones in Southern region of Malaysia- Analyse market trends and develop sales plans to increase brand awareness- Manage sales pipeline, forecast monthly sales and identify new business opportunities- Aggressively drive partners to maximize sales and total partnership potential through sales best practices, training and support- Deliver customer presentations and attend sales meetings and partner conferences- Responsible for training of new product launches and assist partners in marketing activities such as tradeshows, campaigns and other promotional activities