Roy Ramirez Email & Phone Number

I am a seasoned customer service professional with over 10 years of diverse experience in various industries. I have delivered outstanding customer service, tackled complex customer challenges, and influenced product development and engineering teams. I have strong competencies in communication, collaboration, judgment, and critical thinking. I have demonstrated my leadership and management potential by leading and contributing to several projects and initiatives that improved customer and agent experience. For example, I created lectures, classes, and tutor sessions to help unlicensed agents pass the SIE and Series 7 exams, achieving an 75% pass rate compared to the average of 50%. I also helped create a new function for advanced customer security and privacy from scratch, which reduced account takeovers significantly and saved the company money. I have also trained and mentored other agents and teams to achieve high performance and quality standards. I aspire to lead or manage a team in the finance industry that focuses on customer service and product development. I am always eager to learn new skills and take on new challenges that will help me grow as a leader and a professional in the finance industry.

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  Tarrant County College

  Business Administration And Management, General