Roy Roberts Email & Phone Number

Salt Lake City, Utah, United States

• Develop and maintain various federal, state, and local tax forms and e-files for isolved Tax.
• Work with Business Analysts and Quality Assurance testers to ensure that tax forms and e-files are developed to both agency and isolved requirements.
• Cooperate with tax agencies to develop new methods of reporting payroll wages and taxes.
• Maintain a working knowledge of the isolved system, payroll, tax laws, and other areas of Human Capital Management.
• Assist the isolved internal support team with researching issues involving payroll tax filing, calculation, and processing.
• Maintain basic familiarity with C#, SQL, and isolved internal coding languages.

Salt Lake City, Utah, United States

• Analyze the needs of the iSolved HCM business, our partners, and end-users to identify needed system enhancements.
• Review feature requests and suggestions to determine potential enhancements to the iSolved platform.
• Create requirements and design documentation for developers to use when developing new products and making changes to existing products.
• Ensure requirements are met through testing of new functionality.
• Regression test existing functionality to ensure continued support.
• Maintain a working knowledge of the iSolved system, payroll, tax laws, and other areas of Human Capital Management.

Salt Lake City, Utah, United States

• Oversee day to day operations of the HCM Customer Service team.
• Train employees on iSolved software, system updates, changes in tax laws, and payroll matters.
• Ensure the team is following processes and controls for accurate payroll processing and proper data handling.
• Provide both internal and external support for employees and customers.
• Maintain an open line of communication with employees to foster a positive work environment.
• Assist in audits for SSAE 16 and SAS 70 certifications.

Lehi, Utah, United States

• Produce both written and video product reviews featuring mobile devices and accessories.
• Create tutorials and documentation on processes involving unlocking device functionality, fixing common issues, troubleshooting, etc.
• Network with Public Relations professionals at various companies.
• Attend events and provide coverage of upcoming products and new technologies.
• Collaborate with manufacturers and developers.
• Market published videos and articles on social media.

Lehi, Utah, United States

• Responsible for maintaining positive relationships with site users, third-party sites, and vendors.
• Coordinate with other Public Relations professionals for brand partnerships and sponsorships.
• Work closely with hosted developers to ensure that they have the best possible experience with the site and that their needs are being met.
• Advertise and market Android File Host’s services with third-party sites to bring new hosted developers and end-users to the platform.
• Assist users on how to better utilize the site and help with technical support when necessary.

South Jordan, Utah, United States

• Manage an active client base of between 200 and 250 clients.
• Assist clients with payroll processing, tax filing, garnishment order processing, and human resource management.
• Responsible for onboarding and training new payroll clients.
• Balance and load prior wages, tax filings, and employee history.
• Audit new client accounts to ensure the accuracy of implementation.
• Maintain a working knowledge of federal, state, and local payroll tax laws and processes.

Riverton, Utah, United States