Roy Roberts Email & Phone Number

Salt Lake City, Utah, United States

• Develop and maintain various federal, state, and local tax forms and e-files for isolved Tax.• Work with Business Analysts and Quality Assurance testers to ensure that tax forms and e-files are developed to both agency and isolved requirements.• Cooperate with tax agencies to develop new methods of reporting payroll wages and taxes.• Maintain a working knowledge of the isolved system, payroll, tax laws, and other areas of Human Capital Management.• Assist the isolved internal support team with researching issues involving payroll tax filing, calculation, and processing.• Maintain basic familiarity with C#, SQL, and isolved internal coding languages.

Salt Lake City, Utah, United States

• Analyze the needs of the iSolved HCM business, our partners, and end-users to identify needed system enhancements.• Review feature requests and suggestions to determine potential enhancements to the iSolved platform.• Create requirements and design documentation for developers to use when developing new products and making changes to existing products.• Ensure requirements are met through testing of new functionality.• Regression test existing functionality to ensure continued support. • Maintain a working knowledge of the iSolved system, payroll, tax laws, and other areas of Human Capital Management.• Create user guides for new features and update them for changes to existing features.• Assist in troubleshooting issues for our partners and end-users.

Salt Lake City, Utah, United States

• Oversee day to day operations of the HCM Customer Service team.• Train employees on iSolved software, system updates, changes in tax laws, and payroll matters.• Ensure the team is following processes and controls for accurate payroll processing and proper data handling.• Provide both internal and external support for employees and customers.• Maintain an open line of communication with employees to foster a positive work environment.• Assist in audits for SSAE 16 and SAS 70 certifications.

Lehi, Utah, United States

• Produce both written and video product reviews featuring mobile devices and accessories.• Create tutorials and documentation on processes involving unlocking device functionality, fixing common issues, troubleshooting, etc.• Network with Public Relations professionals at various companies.• Attend events and provide coverage of upcoming products and new technologies.• Collaborate with manufacturers and developers.• Market published videos and articles on social media.• Monitor social media platforms to answer questions, build brand loyalty, promote content, and interact with both subscribers and potential subscribers.• Manage website resources using a variety of tools from WordPress to PHP and basic HTML.

Lehi, Utah, United States

• Responsible for maintaining positive relationships with site users, third-party sites, and vendors.• Coordinate with other Public Relations professionals for brand partnerships and sponsorships.• Work closely with hosted developers to ensure that they have the best possible experience with the site and that their needs are being met.• Advertise and market Android File Host’s services with third-party sites to bring new hosted developers and end-users to the platform.• Assist users on how to better utilize the site and help with technical support when necessary.

South Jordan, Utah, United States

• Manage an active client base of between 200 and 250 clients.• Assist clients with payroll processing, tax filing, garnishment order processing, and human resource management.• Responsible for onboarding and training new payroll clients.• Balance and load prior wages, tax filings, and employee history.• Audit new client accounts to ensure the accuracy of implementation.• Maintain a working knowledge of federal, state, and local payroll tax laws and processes.• Assisted in the development and testing of a web-based payroll processing portal, Paychex Online.

Riverton, Utah, United States