Roy Williams Email & Phone Number

Texas, United States

Dallas/Fort Worth Area

Coordinate, Organize and manage all aspects of the following project types with the client/end-user and internal company staff. (New Client/ end-user implementations, advanced software Conversations, and interface implementations). Anticipate and be proactive in the problems, conflicts, technical anomalies of other items that may arise during the project. Identify the timeline for each project and communication projects status to the client/end0user and internal company staff. Develop, deliver and maintain detailed project documentation to ensure that the client/end-user is educated on all aspects of the project. Develop, deliver and maintain detailed internal project documentation. Provide appropriate client/end-user education via electronic visual communication. Coordinate database data entry, client, client/end-user asset tray labeling and on-site client training, as appropriate given the software product being implemented.

Dallas/Fort Worth Area

Understand and manage timelines/deadlines in workflow system. Act as liaison between the creative team and clientele. Analyze project requirements, identify and provides solutions, and update deadlines as necessary. Remain up to date on team availability ensuring projects are covered with the appropriate staff. Provide feedback to staffing team in regards to outsourced needs (contractors, freelance designers, etc.) Design and edit PowerPoint presentation. Manage tight deadlines in regards to editing and amending presentations based upon client needs. Use creative skills and eye for detail in regards to layout of presentation slides.

Dallas/Fort Worth Area

Coordinate activities, resources, equipment and information. Liaise with clients to identify and define project requirements, scope and objectives. Make certain that clients’ needs are met as the project evolves. Help prepare project proposals, timeframes, schedule and budget. Monitor and track project’s progress and handle any issues that arise. Act as the point of contact and communicate project status adequately to all participants. Use project management tools to monitor working hours, budget, plans and money spend. Issue all appropriate legal paperwork. Report and escalate to management as needed. Create and maintain comprehensive project documentation, plans and reports.

Dallas/Fort Worth Area

Operate as the lead point of contact for any and all matters specific to your customers. Build and maintain strong, long-lasting customer relationships. Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Forecast and track key account metrics. Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment. Assist with high severity requests or issue escalations as needed.