Guest Services | VIP Etiquettes | Lounge Operations | Guest Satisfaction & Loyalty | Knowledge Transfer • Role includes understanding, predicting, and delivering the highest level of services to business-class passengers. • Ensuring strict adherence to all VIP etiquettes and protocols while receiving their requests and providing requested services in a timely and efficient manner. • Involves working with ticketing and departure control systems and checking guests’ eligibility to enjoy the facility of the premium lounge. • Ensuring all premium guests are provided with top-class services during their visit/stay in the lounge.• Training and mentoring new joinees on board on various approved training programs.• Utilizing diverse marketing techniques to up-sell duty-free products, which results in generating high revenues• Encouraging team members by sharing various experiences and expertise on the business to promote the benefits of Emirates Skywards to guests.• Updating and maintaining mandatory international flight documentation in compliance with GCAA regulations.• Handling each complaints and queries professionally, efficiently and effectively.• Caring for passengers and flight deck ensuring optimal safety and comfort.• Responsible for stocking each aircraft and the central stock cupboards.

Operations Management | Safety | Relationship Management | Training & Development | Team Management • As a Senior Cabin Crew member on a narrow-body fleet, assumed total accountability of a Cabin Manager, including deputing Cabin Managers on a wide-body aircraft, ensuring delivering best-in-class services for all guests. • Served all customers in the economy class and ensured all team members complied with standard operating procedures (SOPs).• Reviewed and monitored performance of flight attendants via performance appraisals, and style and image evaluation checks.• Promoted safety, comfort, and hospitality to guests.• Ensured outstanding customer service and that all guests safely enjoyed their flying experience.• Relayed updates and information to passengers in a courteous and timely manner.• Meticulously attended to and resolved all issues raised by guests on board. Gathered feedback and suggestions from guests.

• Managing and planning implementation of conference and training, food and beverage functions.• Pre-planning for equipment requirements, staff scheduling and event timeline.• Overseeing the running of the function, dealing with any guest queries.• Looking after high-profile local and international clients.• Complaint handling, responding to guests’ feedback in a polite and professional manner.• Making sure the customer expectations are met, maintaining high standards of the service with attention to detail and solving problems.• Responsible for the review of hospitality requests, communicating with the catering kitchen staff to ensure all hospitality are in order.