Royal Spearman Email & Phone Number

Downers Grove, Illinois, United States

• Monitored and executed batch jobs running on Control-M via Open Systems and the Mainframe.• Support the Mainframe, Network, LAN/Desktop and Midrange platforms by monitoring, maintaining, and managing the production infrastructure.• WebSphere Application Server, infrastructure, functionality.• Monitored and supported banking file transmissions via HTTPS, AS2, FTP, SFTP, SSH, and SSL.• Monitored and supported UNIX scripting and batch files transmissions.

Chicago, Illinois, United States

• Level 2 WebSphere Application Server, infrastructure, functionality, and overall customer support.• Monitoring performance of the Online Business Unit sites, including third-party dependencies and custom applications running in a UNIX/Linux environment, Control-M v8, and Mainframe.• Performs ongoing hardware and application support, diagnosing, resolving and or escalating issues, and evaluating and recommending options for improving performance, maintainability and operability. Control-M Scheduling Admin for the Online Business Unit.• Overall operation of the online sites and their interactions with the infrastructure, database, automation, and middleware components.

Hoffman Estates

Moving data through the environment (SQL & scripting, Datastage, Control M).IBM Web environments (Websphere/db2/AIX).

United States

Monitoring, managing and maintaining over ten high revenue websites on over 1,500+ servers (Linux Red Hat Enterprise Edition, Fedora, AIX and Windows). Trained within infrastructure, application, and business trends for the highly respective Fortune 49 Company. Business trend monitoring via Adobe Omniture, Infrastructure monitoring via Graphite, Intermapper, Dash, and vSphere, Application monitoring within Control-M Enterprise and DBVisulizer.

Provided technical troubleshooting, configuration, and deployment for applications production infrastructure.Monitored and maintained batch files for Client Companies in a Multiplex Environment (IBM Z/OS).Support the Mainframe, Network, LAN/Desktop and Midrange platforms by monitoring, maintaining, and managing the production infrastructure.Monitored and supported banking file transmissions via HTTPS, FTP, SFTP, SSH, and SSL.Monitored and supported UNIX scripting and batch files transmissions.Monitored and maintained batch transmissions via Tandem/Windows NDM support.Monitored and maintained batch transmission via Sterling Commerce Connect Direct.Monitored and executed batch jobs running on Control-M.

Integrated customer management solutions offering a broad spectrum of customer services to BP’s US Retail Operations.Identify, troubleshoot, diagnose and resolve project team/technician’s issues for all POS & BOS Retalix installations of devices and their peripherals.Provided connectivity support to go live sites, ping and analyze unresponsive IP assignments.Support activities through immediate resolution, triage & escalation or logging & forwarding of customer inquiries/issues within retail and technical support.Record and maintain information about all assigned user problems in the customer management system.

Provided technical troubleshooting, configuration, and deployment for applications production infrastructure.Monitored and maintained batch files for Client Companies in a Multiplex Environment (IBM Z/OS).Support the Mainframe, Network, LAN/Desktop and Midrange platforms by monitoring, maintaining, and managing the production infrastructure.Monitored and supported banking file transmissions via HTTPS, FTP, SFTP, SSH, and SSL.Monitored and supported UNIX scripting and batch files transmissions.Monitored and maintained batch transmissions via Tandem/Windows NDM support.Monitored and maintained batch transmission via Sterling Commerce Connect Direct.Monitored and executed batch jobs running on Control-M.

Technical Support Representative II (1998-2003)• Handled technical support questions from all company clients/accounts. • Consulted with clients with PC software and hardware issues. • Assisted vendors and service technicians with CCC software, how to questions, and hardware functionality. Settlement Support Representative (1996-1998)• Mediated negotiations between Insurance Companies and their clients until resolution. • Provided a fair market value for over thousands of total loss claims. • Collected local market information to support values placed on total loss vehicles.• Provided world-class customer service to insure satisfaction with company customers. Telephone Service Representative (1993-1996)• Consulted with clients in processing consumer orders through Consumer Reports.• Provided world-class customer service by providing accurate information to consumers.

Mcse Certification Program

Computerized Business Systems

Real Estate