Royal Spearman Email & Phone Number

Downers Grove, Illinois, United States

• Monitored and executed batch jobs running on Control-M via Open Systems and the Mainframe.
• Support the Mainframe, Network, LAN/Desktop and Midrange platforms by monitoring, maintaining, and managing the production infrastructure.
• WebSphere Application Server, infrastructure, functionality.
• Monitored and supported banking file transmissions via HTTPS, AS2, FTP, SFTP, SSH, and SSL.
• Monitored and supported UNIX scripting and batch files transmissions.

Chicago, Illinois, United States

• Level 2 WebSphere Application Server, infrastructure, functionality, and overall customer support.
• Monitoring performance of the Online Business Unit sites, including third-party dependencies and custom applications running in a UNIX/Linux environment, Control-M v8, and Mainframe.
• Performs ongoing hardware and application support, diagnosing, resolving and or escalating issues, and evaluating and recommending options for improving performance, maintainability and operability. Control-M.
• Overall operation of the online sites and their interactions with the infrastructure, database, automation, and middleware components.

Hoffman Estates

Moving data through the environment (SQL & scripting, Datastage, Control M).IBM Web environments (Websphere/db2/AIX).

United States

Monitoring, managing and maintaining over ten high revenue websites on over 1,500+ servers (Linux Red Hat Enterprise Edition, Fedora, AIX and Windows). Trained within infrastructure, application, and business trends for the highly respective Fortune 49 Company. Business trend monitoring via Adobe Omniture, Infrastructure monitoring via Graphite.

Provided technical troubleshooting, configuration, and deployment for applications production infrastructure.Monitored and maintained batch files for Client Companies in a Multiplex Environment (IBM Z/OS).Support the Mainframe, Network, LAN/Desktop and Midrange platforms by monitoring, maintaining, and managing the production infrastructure.Monitored and.

Integrated customer management solutions offering a broad spectrum of customer services to BP’s US Retail Operations.Identify, troubleshoot, diagnose and resolve project team/technician’s issues for all POS & BOS Retalix installations of devices and their peripherals.Provided connectivity support to go live sites, ping and analyze unresponsive IP.

Provided technical troubleshooting, configuration, and deployment for applications production infrastructure.Monitored and maintained batch files for Client Companies in a Multiplex Environment (IBM Z/OS).Support the Mainframe, Network, LAN/Desktop and Midrange platforms by monitoring, maintaining, and managing the production infrastructure.Monitored and.

• Technical Support Representative II (1998-2003)
• Handled technical support questions from all company clients/accounts.
• Consulted with clients with PC software and hardware issues.
• Assisted vendors and service technicians with CCC software, how to questions, and hardware functionality. Settlement Support Representative (1996-1998)
• Mediated negotiations between Insurance Companies and their clients until resolution.
• Provided a fair market value for over thousands of total loss claims.

Mcse Certification Program

Computerized Business Systems

Real Estate