Ashley Roy, Mba, Csm Email & Phone Number

Dallas, Tx

• Scheduling Application Implementation and Integration: Supervised the implementation of a scheduling application (Qgenda) and its integration with an existing resource management tool (MedHub) to improve the scheduling processes for 57 physicians. Engaged developers to create a VBA tool to automate the transition of data from Excel spreadsheets into the Qgenda database. • Texas Health Resources New Residency Track: Assisted in adding an additional residency track in partnership with Texas Health Resources by gathering and analyzing business requirements through document and workflow analysis, conducting 27 interviews, and hosting 10+ workshops to plan and implement new processes to meet accreditation requirements (AAFP/ACGME). • Website Re-Design: Drafted the Family Medicine Department website redesign based on gathered and consolidated feedback. Developed a presentation with the summary of requested changes and presented to the department chair. Received approval to train and lead a team of 7 employees to implement the desired changes 6 six weeks• Resident Onboarding: Redesigned and employed a more efficient and welcoming orientation process for newly hired physician residents. Identified needs of first year residents and created an orientation handbook which included policies and procedures, required documentation, curriculum goals and objectives, and advice from second and third year residents.• Resident Recruitment: Restructured the resident recruitment process to integrate the second residency track. Managed a $40,000 per year budget and the logistics for a four-month interview season.

Dallas, Tx

• Created and implemented an HR operation plan to organize workflows, patient charts, and monitor task completion• Architected and drafted a database and program to alert employees of important dates and deadlines• Implemented an HR monitoring system to ensure compliance with federal and state labor laws• Developed the process for converting 550+ patient files to an EMR system, resulting in savings of $13,000/year

Dallas, Tx

• Increased revenue from commercial clientele by 35% and reduced operational costs by $17,000 from 2014 to 2015• Collected an average of $24,000 in delinquent payments per quarter while maintaining customer relations• Organized 5 company shows from initiation to completion, with an average attendance of ~850 people per show• Managed show schedules, vendors, and up to 40 on-site volunteers and staff members for each production• Oversaw 7 large-scale fundraising events for non-profit organizations with budgets up to $1.2M and up to 50,000 attendees

Master Of Business Administration, It Management

Activities and Societies: Beta Gamma Sigma & Golden Key Honor Society

Bachelor’S Degree, Business Administration

Activities and Societies: Healthcare Management Association HOSABusiness Administration