Sr.Customer Support Engineer
CurrentClient - Sunpharma Laboratories Limited IT Infra, Mfg Support Related Activities.Management Business Understanding. Service-Level Agreements (SLA) IT Escalations.Incident Management Technical Documentation, IT Asset ManagementIT Admin Support for OS of Servers, Desktops, Laptops, Industrial PCs, Handheld Devices, etc.User & Role Management PLCS/SCADA.