Royce Williams Email & Phone Number

Hendersonville, Tn, Us

Nashville, Tennessee, United States

Assist the attorney in developing settlements, preparing documents and correspondence as needed. Daily interaction with existing and potential clients via telephone and in person. Order medical records from providers and communicate with clients and providers during the course of treatment. Interact with insurance carriers and healthcare providers to secure records and account balances. Negotiate case settlements with insurance carriers and negotiate a deduction of outstanding medical balances with providers.

Analyze and determine liability in a timely fashion. Interview customers, claimants, and witnesses. Set and manage reserves. Communicate with customers written and verbally. Managed vehicle repairs. Negotiated liability with customers and other insurance carriers.

United States

Franklin, Tn

Nashville, Tennessee

Determine liability in a timely fashion. Interview customers, claimants, and witnesses. Communicate with customers written and verbally. Partner with appraisers and estimators to manage vehicle repairs. Negotiate with customers and other insurance carriers.

Franklin, Tn

Sell financing and insurance products to new and used car buyers. Offering vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies. Processing financing and leasing deals accurately and securing approval through financial sources to secure approval.

United States

Process customer transactions in a teller window. Identify customer needs. Cash handling. Responsible for balancing currency. In December 2015, I was promoted to the Relationship Banker position. My duties are offering products and services based on the client needs, uncovering client needs, and meeting monthly sales quotas.

Responsible for ongoing clinical assessment and evaluating the need for alternative treatment. Coordinating medical treatment and length of disability with providers and employers. Creating case management plans to ensure quality and appropriate service delivery of the case management process Responsible for managing disability and leave of absence claims. Contacted claimant via phone and email throughout claim. Responsible for analyzing supporting documents to support disability. Approved and denied claim based on the documentation provided. Worked with medical codes. Reported to claimant's employer with denials and approvals

Columbus, Ohio Area

Responsible for creating a wonderful customer service experience for all customers that enter the store. Provide coaching and feedback to employees to drive goals. Handle escalated customer needs. Assess customer need and fit them with the right products and service based on the need. Maintain a clean and professional look. Meet goals and metrics set by company.

Greater Nashville Area, Tn

Responsible for everyday operation of the store. Created daily plans and goals to meet and exceed company standards. Was responsible for 20-25 employees, Scheduling, Inventory and Cash Handling. Was also in charge of hiring and training new team members

Greater Nashville Area, Tn

​Call center environment. Assisted customers over the phone with managing andmaintaining a reliable and affordable phone plan. Recommended products and services based on thewants and needs of the customer. Team leader. Lead team meetings, trained new team membersafter initial training. Was certified in sales. In August 2011 was promoted to the retention team. Waslast line of defense for customers ready to leave the company. Made strategic offers based on thecustomers’ tenure and needs to regain the customers trust in the company.