Gautam Roy Email and Phone Number
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Information technology executive with expertise in Digital re-imagination, product development, application development, infrastructure, software quality testing, technology rationalization, business process re-engineering and customer service. 24+ years of increasing responsibility with successful history across various industries including financial services, manufacturing, consumer product group, customer services, logistics and utility services. Key strengths include leadership, strategy planning, business plan development, business partnership, execution, value delivery and technology development enabling mission critical systems, digital solutions, business process optimization (marketing, sales, service, finance, HR, supply chain, financial trading, quote-to-cash, ERP, customer service, operations, billing, logistics, M&A) and managed hosted solutions. Extensive experience with Data handling processes: information rationalization, hygiene, analytics, security and management. Delivered business value on next-generation technology portfolio (Cloud Computing, Collaboration, Social Media, Mobility, Big Data and Embedded Technologies). Global experience in all aspects of strategic, tactical, and operational IT management to solve complex, transformational, innovative and operational business challenges. Lead business units with P&L ownership. MBA, Kellogg Graduate School of Management. As an Industry thought leader delivered addresses on leadership, disruption, innovation, customer service and mobile technology at national conferences. Served as an advisor to Fortune 200 companies, and contributed to the WSJ, CIO magazine and other highly regarded media outlets.
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Senior Vice President, Chief Technology OfficerUnum Jun 2018 - PresentChattanooga, Tn, UsUnum is a company of people serving people. A Fortune 500 company, Unum is a market leader in disability, group life, and voluntary benefits. Our products and services meet the needs of a diverse workforce that includes four generations, growing ethnic diversity and changing family dynamics. We protect 36 million people across the world. At Unum, we are committed and passionate about contributing to positive change in the communities in which we live and work. Our Corporate Responsibility Report highlights the focus we have for helping people through difficult times. With simplicity, empathy, and expertise, we have embarked on an innovative business transformation. We are building exciting digital solutions to transform CX. "I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." Maya Angelou. -
Chief Information OfficerWash Jan 2018 - Jun 2018Torrance, California, UsWASH is the leading North American provider of route-based laundry services to multifamily housing and universities. WASH is partnered with EQT, a global private equity firm. We have an opportunity to build a company that I believe will transform an industry. Do you know we collect 2 Billion coins (Quarters) a year! Our digital company will fundamentally impact the ways we live our lives. It will create an unparalleled customer experience. Our mobile program. It is part of our digital platform and customer journey. WE ARE ROLLING OUT MOBILE PAYMENT TO LAUNDRY ROOMS. Tens of thousands of users have started using it. Through the mobile app, our users are using mobile payment and starting the laundry machines. No more coins! Just think about it. For 70+ years we were using coins to pay for Laundry. We have a bold digital journey. The mobile app has an audacious roadmap. We want to make it easier for our customers to do business with us. Please stay connected. I will bring you along on this journey. More customer focused capabilities are coming soon! -
Vice President, It (Digital Applications, Infrastructure)Waste Management May 2010 - Dec 2017Houston, Texas, UsGlobal operations, 1700+ locations, 400+ applications, 21+ million customers, 45,000 employees, 32,000 trucks, 26 call centers, 135 recycling facilities, 600+ fleet maintenance Facilities and M&A deals/year.The “digital+data” strategy will make it easier for our customers to do business with us and will enable sustainable differentiation and innovation. We are reimagining the way we service our customers and aligning our products to the marketplace. Some examples of our digital program:-> Growing our digital channel and E-commerce (web site, mobile app and IVR).-> Providing frictionless customer experience via omni-channel and multi-modal.-> "amazon-like" experience for our customers. Consistent, impactful and proactive communication with our customers.-> Digital Mashups, IOT economy and API Marketplace are enabling us to innovative customer experience and service to enrich customer journeys. -> Big Data and analytics along with telematics to provide business intelligence on fleet maintenance, safety, routing and automation.-> RFID technology for asset tracking, revenue management and pricing optimization.And yes!, we are working on Artificial Intelligence (AI) program (Machine Language, Deep Learning) - enabling business process automation and probing into video analytics, speech analytics, customer sentiment analysis, digital marketing and demand based pricing.Did I leave out our RPA (robotics process automation) program? I shouldn't have. Showing tremendous efficiency and Business Insight opportunity. Now Icing on the Cake - We expect to be the first waste company to implement autonomous vehicles (AVs) and will pilot by year-end. Specialties include: * Driving innovation in Product, IT Systems and Business Process * Organizational Transformation (strategy and execution)* Acquisition Integration and Divestiture * ERP and quote-to-cash transformational programs* P&L management (operational experience) -
Vice President, Information TechnologyChicago Board Options Exchange Apr 2001 - May 2010Chicago, Illinois, UsResponsible for the trading platforms of the CBOE. Duties included: high transactional digital application development, infrastructure design, and implementation, latency forensics and reduction, throughput optimization, security management, communication, and meetings with government agencies (SEC, CFTC, and GAO).• Managed the systems team for the trading floor and back-office by providing leadership to staff, which improved systems availability and project management disciplines; designed and developed systems to sustain 24x7x365 mission critical production environment.• Significant business liability of $1+ million per minute for systems unavailability.• Global trading system with an average daily turnover of $1 trillion through the systems.• Designed and implemented high throughput, low latency, scalable, reliable and secure infrastructure that enabled 650,000 transactions per second electronic trading systems with response time in the microseconds.• Implemented Ticker plant application and infrastructure to support 2 million messages/second for incoming market data feeds.• Increased revenue by developing FIX connectivity applications for securities’ trading.• Increased revenue by creating new channels for market data distribution.• Generated revenues with e-commerce and e-learning initiatives, serving 1+ million page views per day. • Enabled technology and equity partnerships with financial services firms to build, host, operate and manage global trading solutions for options, equities, futures and fixed income products. -
Director, Information TechnologyChicago Board Options Exchange May 1998 - Apr 2001Chicago, Illinois, Us• Executed technology partnerships with financial services firms to build, host, operate and manage their global trading solutions for options, equities, futures and fixed income products. This Platform-as-a-Service business venture generated revenue and profit for the company.• Designed and implemented high throughput, low latency, highly available, scalable and secure infrastructure and digital applications that enabled 650,000 transactions/sec electronic trading systems with response time in the microseconds. Implemented Ticker plant to support 2 million messages/second market data feeds.
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Manager,Information TechnologyChicago Board Options Exchange Sep 1996 - May 1998Chicago, Illinois, Us
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Manager, Information TechnologyMotorola Dec 1994 - Sep 1996Chicago, Illinois, Us -
EngineerAllied Signal (Now Honeywell) Jan 1992 - Oct 1994Charlotte, North Carolina, Us
Gautam Roy Skills
Gautam Roy Education Details
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Northwestern University - Kellogg School Of ManagementGeneral Management -
University Of MarylandElectrical Engineering
Frequently Asked Questions about Gautam Roy
What company does Gautam Roy work for?
Gautam Roy works for Unum
What is Gautam Roy's role at the current company?
Gautam Roy's current role is Senior Vice President, Chief Technology Officer at Unum.
What is Gautam Roy's email address?
Gautam Roy's email address is groy@wm.com
What is Gautam Roy's direct phone number?
Gautam Roy's direct phone number is +171364*****
What schools did Gautam Roy attend?
Gautam Roy attended Northwestern University - Kellogg School Of Management, University Of Maryland.
What are some of Gautam Roy's interests?
Gautam Roy has interest in Northwestern University Incubator.
What skills is Gautam Roy known for?
Gautam Roy has skills like Enterprise Software, It Management, Cloud Computing, It Strategy, Leadership, Business Intelligence, Disaster Recovery, Data Center, Process Improvement, Software Development, Enterprise Architecture, Security.
Who are Gautam Roy's colleagues?
Gautam Roy's colleagues are Deborah Jewett, Andrew Pence, Annette Norat, Noah Cross, Landry J, Samantha Cohen, R D Long.
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