Kelly Roy Email & Phone Number

Menlo Park, CA, US

Consulting & advisory work for: GTM strategy, Sales strategy, partner strategy, demand gen strategies for high growth start ups focused on Digitally native, MM and enterprise with expertise in SaaS, Retail & CPG.

Conshohocken, Pennsylvania, US

Built from the ground up an all new Enterprise Sales team focused on Retail & Manufacturing. Hired 9 AE's in 12 weeks, onboarded and generated $7M in pipeline in 6 months. Developed personas and GTM plays by industry to shift the conversations to lines of business execs focused on growing deal size and increase new logo win rates.

San Jose, CA, US

San Jose, CA, US

Built and lead a team of Enterprise Account Executives covering North America & Canada to acquire new customers, grow existing and maximize revenue growth for PayPal's newest product- PayPal Shopping. Revenue Quota Achievement 127%, New logos 204% in year one of selling & monetizing new product.

San Jose, CA, US

Manage a team of Account Executives leading complex sales cycle with PayPal's largest merchants selling AI Marketing Personalization and Paypal Shopping solutions. Exceeded quota 170% with 100% retention. President's Club.

San Francisco, CA, US

Built a Customer Growth strategy and defined team structure to deliver all post sale functions to support the complete customer lifecycle in a SaaS CRM start up. The team is responsible for on-boarding, adoption, customer engagement, customer support and professional services. Defined GTM strategy to monetize customer success services. Implemented key.

San Francisco, California, US

Focused on positioning Retail/CPG Cloud suite of products. Leading highly complex sales cycles to salesforce top retail customers. Exceeded annual quota by 130-150% each year.

San Francisco, California, US

Evangelizing the customer connect vision to customers and prospects to visualize the customer experience they could deliver leveraging the salesforce.com platform. Exceeding sales quota each year 125-160%, attending Peak Performers Club each year.

San Francisco, California, US

Enable a team of 50 Account Executives and 10 Sales Engineers to identify, position, sell and close strategic enterprise Service Cloud opportunities. Accountable to AVP level Service Cloud 180% of quota delivered consistently. Acquired enterprise strategic customers in gaming, retail and healthcare.

Customer centered marketing & brand consulting organization focused on start ups. Provided consulting services; Marketing & Sales strategies including- GTM strategies, growth initiatives, retention and up-sell strategies. Across high tech & healthcare organizations.

Chandler, Arizona, US

Built a Customer Success team from eight employees and two functions to 40 employees, supporting the complete customer lifecycle in a SaaS CRM start up. The team was responsible for retaining recurring dollars, which contributed 50% in annual revenue. Reduced costs per contact from $45 to $17 in one year.Led team that delivered a decrease in churn of 180%.

Mountain View, California, US

Primary function was to drive CX strategies across QuickBooks, Quicken, Payroll, and TurboTax business units. This included providing tools and strategies enabling the customer centric vision to generate revenue, decrease costs, improve the customer experience, and/or reduce churn. Led two Directors & Project Managers and Subject Matter Experts and Six.

Austin, TX, US

Management consulting, business strategy consulting to deliver measurable results across Marketing, Sales, and Service functions. Lead project teams to implement large customer facing technology solutions including CRM.