Roy M. Email & Phone Number

Bevery Hills, California

Supervised and implemented network Ghosting/Blasting, software release push, tested network connectivity so that it would fully functional for commercial use. Assisted in the computer training sessions, resource allocation, and employee assessment functions.Key Contributions:• Configured Blast Images and Imaged PC and Mac to the BMG OS requirements• Diagnosed, installed, upgraded, configured, and repaired computer systems and network system components.• Deployed and Implemented Network resource to employees using specified tools as in Jamf.• Conducted training Seminars for employees on the New Lehman PC.• Implemented Data Transfer of Data file and email on multiple platforms from Multiple Networks to one uniform network.

El Segundo

Identified and evaluate all critical issue with Staff and Faculty systems for first call resolution, I provided day-to-day administration of 600+ workstations and users, network resources, printer access, VPN connections and any other Network management needs. Prioritize task on a day-by-day basis of resolution for staff & employees. As a field technician I maintained Apple X servers and Window Server 20XX Based on customer needs. Key Contributions:• Oversee all Customer Network operations • Supporting users on two separate networks with different configurations. (Apple and PC computers) Configuring workstations/laptops and restoring user's data. Creating prepackage OS for network install for Both Mac and PC platforms• Diagnosed, installed, upgraded, configured, and repaired computer systems and network system components.• Ensure proper set-up/configuration of all technology equipment• Troubleshoot and resolve technical issues; manage incidents• Track, reported and escalate issues in a professional, consistent and relentless manner

Greater Los Angeles Area

Very excited to be part of the 2015 World Games.Currently servicing and the allocation of technology hardware, services and to support World Games competition and event operations at the Los Angeles Convention Center, LA Live venues. Welcome athletes!• Oversee all Technology operations at an assigned venue• Manage load-in/load-out of tech equipment at assigned venue• Ensure proper set-up/configuration of all technology equipment• Troubleshoot and resolve technical issues; manage incidents• Track, report and escalate issues in a professional, consistent and relentless manner• Adhere to strict change management procedures• Oversee installation and supply of operations compound• Oversee timely installation, correct placement of tents, power, bleachers, and all temporary overlay• Resolve issues w/missing/damaged/additional equipment• Oversee daily reset of all equipment at each venue, as needed

Hired for monitoring and supporting search related alerting and outage and be able drive the resolution of any service-impacting events within the Global Infrastructure. Played a key role in coordinating operations and integrations between engineering teams in order to identify potential revenue impaction outages, communicated effectively to upper management, verify users service impact, and also engaged the appropriate engineers to identify root cause and remediation fix.* Key Contributions:Fiercely protecting Yahoo's revenue stream and Core Infrastructure, managing the following properties:Microsoft Alliance - Yahoo Algo, Sponsored Search, Content Match, MultimediaSearch Technologies - Yahoo! Search Marketing, YSS, YFE, YST, APEX, Data HighwayAdvertiser Applications - GD/NGD systems and All Panama and legacy applications Act as a team leader as needed, providing overall delegation within the group to ensure SLA work tasks are completed accordinglyEffectively communicating with External Partners and Internal Properties using a variety of methods (e.g. Email, IRC, IM) to convene updates or resolution for pending issues. Providing training for new and veteran employees of new technologies integrated in the department covering all area's, such as Networking, Hardware, Operating Systems, and Database systems.Prepared documentation for runbooks and training of various technologies, which have been integrated into the OC Burbank. 1 of 2 Project Integration leads of critical revenue impacting internal properties, (e.g. Microsoft Alliance: Apollo, Edward2/UAD, Edlite etc., DataHighway: Sage, Cheetah, Source Rev Mon, etc.) which included monitoring visibility, alerts migration, and training for employees. Utilize various forms of monitoring tools such as OVIS, HPOV, Netcool, and Nagios for over 350,000+ production hosts and applications

Identified and evaluate all critical issue with Staff and Faculty systems for first call resolution. Once Prompted to Network Administrator, I provided day-to-day administration of 400+ workstations and users, network resources, printer access, VPN connections and any other network needs. Prioritize task on a day-by-day basis of resolution for staff & employees. Maintained and Managed Linux Fedora server, X servers and Window 2003 Server for the internal and VPN connectionsKey Contributions:Advanced onsite software/hardware troubleshooting, User Account Management and Administration of recourses (for example: printing, file share, email, and VPN access). Responsible for Windows site IT Infrastructure services: Voice, Video, Data Network, Systems, and Security for the site consisting of over 400 users. Managed and Configured Mail server accounts, Open Directory and Active Directory accountsSupporting users on two separate networks with different configurations. (Apple and PC computers) Configuring workstations/laptops and restoring user's data. Creating prepackage OS for network install for Both Mac and PC platformsSetting up Wireless (WiFi) networks, access points, and repeaters and Wireless Radius Accounts.

Recruited to establish Tier 2 Company wide Help Desk Support to identify and evaluate all critical systems for first call resolution. Resolve remote VPN Connection issues for field executives and check TCP/IP settings for network connection issues.Key Contributions:Configuration of laptops; remotely check configurations using SMS & Remote Desktop Connection, NetMeeting. Image incoming field laptops using Norton ghost. Help with RAS Tokens setup, Configuring Lotus Notes for remote users with connection issues.Help Desk Support call center. Processing of Peregrine Tickets for Toyota

Team Leader of XP Implementation Team - ContractPromoted to Team Leader of a deployment team in charge standardize newly acquired office to Lehman Brother configured machine. Supervised and implemented network Ghosting/Blasting, software release push, tested network connectivity so that it would fully functional for commercial use. Spearheaded the computer training sessions, resource allocation, and employee assessment functions.Key Contributions:Configured Blast Images and Imaged PC to Lehman Standardized OS requirementsDiagnosed, installed, upgraded, configured, and repaired computer systems and network system components.Deployed and Implemented Network resource to employees using specified tools as in DRA and EMS.Conducted training Seminars for employees on the New Lehman PC.Implemented Data Transfer of Data file and email on multiple platforms from Multiple Networks to one uniform network.Created Documentation of Procedures and Processes for Current and New employees to be used on the Lehman Brother Network.

Provided comprehensive remote and onsite support for domestic and international customers, which included Tier-III support for LAN/WAN products and sales for key accounts of all sizes. Web maintenance of new content and ensure correctness of old content. Key Contributions:Conducted training session for staff and customers in computer system setup and operations.Gained excellent experience in Web Design and help develop various types of web applet for interoffice use.Prepared test plans and data, for user documentation that would be used for the web base knowledge base.Diagnosed, installed, upgraded, configured, and repaired computer systems and network system components.Problem-solved software issues with fault-tolerant hard drivesAssisted in responsibilities which include design and development of server codeAssisted in the redesign of the Company website. Also help create the company Intranet.Assisted and tested in software that was developed in house to be used in a customer base of 20,000. Help diagnose SQL problem in scripting and implantation related to the house software use by customer base.

Respond to questions/problems regarding console and PC software via Email and Phone. Troubleshoot software problems and recommend solutions for software or hardware upgrades. As a QA software tester, duties included Developed QA/QE procedures for software releasesKey Contributions: Responsible for developing software test plans for in-house and public software releases Developed QA/QE procedures for software releasesLead effort to analyze and correct security threats to Network Translation of the NetZero Website into Spanish Writing software test plansHelped reprogrammed native NetZero client softwareTranslated and designed documentation for WEB Mail softwareAssisted in Telephone Tech Support for new software releasesMonitored & analyzed the quality and performance of techs in NetZero in Canada and New York; and provided management with daily reports.Contributed to documentation and automation of NetZero self-help support system and knowledge base.Improved detail oriented abilities and determination to do quality workProvided support to employees for all hardware and software issues.Helped with development and design of NetZero Support intranet andExtranet using various graphic and web development tools.