Manage a team of remote implementation engineers to provide virtual and dedicated systems to cloud customers.Set team goals and expectationsProvide technical assistance to engineers for complex buildsImproved delivery times to customer handoff for cloud and dedicated server environments

Responsible for designing and evolving supporting systems and tools that make up of the underpinnings of the Cloud Platform product offerings.Partner with Product Management to execute on a roadmap of services and platforms, providing technical leadership and direction as necessaryGather requirements, design, plan, coordinate, prioritize, and implement complex technical projects, individually and across diverse teams.

Manged Tegile and Pure Storage arrays for primary virtualized workloadsProvided day to day support of the VMware environment. Provided day to day support of Commvault environment.

Worked with vendors to provide storage and data protection configurations to support customer requested configurations. Reported metrics to upper management based on system utilization. Worked directly with cloud and collocation customers to resolve issues passed up from the Tier 2 team and validate that the resolution meets or exceeds customer expectations.Designed storage and data protection solutions to meet cloud and colocation customer needs

Recruited, trained and managed top-notch engineering team to support dynamic start-up Infrastructure as a Service company. Designed and implemented new cloud infrastructure from the ground up.Innovated new products and services for the cloud services platform.Met or exceeded investors timelines for deployment of cloud product and services.Communicate technical details to potential and existing clients.Maintained customer relationships through training, company notifications and providing primary contact support for high priority requests.Continued to grow the business from zero customers to over a hundred direct and partner customers for the business. Collaborated with vendors to procure, manage and maintain new equipment and support contracts for multi-million dollar cloud environment.Presented budget and procurement proposals for existing and new cloud hub environments. Worked with project management tools and ticketing system to prioritize engineering team work loads.Participated in weekly management meetings.Managed and maintained SOC Type 2 yearly audits. Documented business policies and procedures.

Reconfigured NetApp technologies to support new business requirements.Provided recommendations to management on a regular basis to support new projects.Provided recommendations to engineering team for VMware related deployments.

Managed VMware and NetApp Infrastructure systems. Participated in weekly project meetings.

Provided guidance and training in the deployment of new technologies and resources throughout the environment. Participated in weekly management meeting providing updates to support ticket issues and project status.Trained and educated employees in various aspects of the business to better support the end users. Managed and maintained a wide variety of storage, virtualization and application systems to support the business and the end users. Documented new processes and procedures for existing and new technologies.

Completed data migration project of over 80 terabytes on Netapps, Windows and Apple file systems.Completed backup migration project moving to a single enterprise backup solution. Provide support for Windows 2003/2008 and Apple 10.4 and 10.5 servers to include patching, monitoring, new deployments and decommissions.Manage Active Directory user accounts and UNIX permissions for access to various file shares. Manage and create volumes, snapshots and snap mirrors on Netapp 3020 systems between offices.Maintain the availability of over 200 Terabytes of data to the agency at all times.Setup and configured Qlogic 5200 series fiber switches for data transfer to the backup environment.Configure and maintain backups on Commvault Simpana, Atempo Time Navigator, and Retrospect. Manage and monitor projects and trouble ticket queue on a daily basis. Document processes and procedures.

Provided daily backup support for nationwide retail business. Monitored system status and performance on a daily basis and communicated over-all status to upper management on a regular basis. Increased system backup success rate from 67 percent to over 97 percent on a regular basis. Documented environment configurations eliminating redundant troubleshooting efforts by multiple support teams.

Maintained and deployed new Windows and UNIX systems to support the business.Managed user security permissions and information across multiple system platforms. Trained new employees how to use and access the various systems.

Provide structural support to base facilities.