Sara Roy Email & Phone Number

Orlando, Florida

Primary point of contact providing end-to-end project management and operations for innovative digital products for world-class sporting events including but not limited to The Ryder Cup, US Open, The Open Championship, and Olympic Golf. Facilitate and execute a multitude of high-level contract negotiations with external stakeholders, vendors, and digital.

Responsible for ensuring efficient daily operations of a 70+ person call center. Identify key opportunities for a team of 15 specialists for agent growth and development. Collaborate with other department managers and stakeholders to prioritize Salesforce feature requests. Cultivate new business processes to ensure efficient operations within new and.

Orlando, Florida Area

Assisted in leading and managing operations of the Member Care Team. Closely monitored results relative to company objectives and ensuring communication, teamwork and goal achievement. Fielded incoming support requests from Partner Care, Market Sales Managers, golf course operators, Member Care Specialists and continually amongst top 2 case closers on the.

Orlando, Florida Area

Building and executing social media strategy by managing all support and sales related questions and concerns that come in through social channels such as Instagram, Facebook and Twitter. Prepares and develops social media content to support and enhance the organization's brand and operations.

Orlando, Florida Area

Provided unparalleled, personalized Golfer care through all possible channels. Participated in a quality assurance program to certify that a high level of accuracy and Golfer Care are consistently delivered, as well as in efficient daily workflow processes through the use of operational metrics to gauge performance and ensure timely service. Became.

Orlando, Florida Area

Create, review and edit marketing materials and coordinate social media activities for The Bear & Peacock. Monitors, builds and implements social media content that ensures messaging is executed online, to support corporate goals incorporating Facebook, Twitter, and Instagram. Uses creative thinking and initiative to analyze content and marketing material.

Orlando, Florida Area

Brought in for contract work to restructure project management practices and strategies as well as enhancing channels of communication with clients. Worked with account managers and the production team to improve team accountability and efficiency.

Orlando, Florida Area

Streamlined the filing of appeals in over 40+ counties in central and north Florida. Provided administrative support to three consultants and the vice president consultant, as well as acted as the liaison between the consultants, clients, other offices, property appraisers, and the special magistrates at the Value Adjustment Board. Represented the company.

Tallahassee, Florida Area

Managed current cases, collaborated and supported three lawyers, acted as the primary contact for all incoming communication such as other law firms, judges and clients to set up mediations, appointments, and conferences.

Tallahassee, Florida Area

Entrusted in training new members of the team and supported managers with increasing the efficiency of Moe’s. Aided in preparing and setting up caterings as well as ensured proper opening and closing of the store.

Mobile, Alabama Area

Internship at an Insurance Brokerage that focuses on underwriting Property & Casualty lines of business with a focus in the Excess & Surplus Lines sector. Set up new insurance policy submissions, as well as provided administrative support to the underwriters and assistant underwriters in anyway possible.

Davie, Florida

Booked, planned and hosted parties and events from start to finish, aided in office and accounting work, and assisted customers in sensitive situations.