Roy Sequeira Email & Phone Number

Albuquerque NM

While I have retired, I am still open to "interesting" engagements.

Albuquerque, NM

We help clients create, demonstrate and sell value, particularly in their Service organizations and then leverage that value in all they do, for sustainable and profitable growth. Our forte is resolving systemic issues, particularly cross-functional ones, that keep Service from reaching it's full potential. We have extensive experience in creating New.

Created corporate-wide New Product Introduction (NPI) process, then extended it to total Life Cycle managementNegotiated and managed inter-company agreements / alliances.Directed external alliances including third-party service contracts and delivery

Supported a privatization effort (under a USAID contract) by computerizing billing and collections at an Armenian power utility While creating and deploying a billing and collections system, redesigned meter reading process to:• Smoothen revenue flows by billing evenly over the month• Reduce incremental project capital costs from $776K to $48K• Use labour.

Eliminating the six to ten service-related irate customer calls per week within six months improved corporate image and helped sell the companyConsolidated three distinct service/support cost centers with HQ technical staff to support 3 call centers and 180 field engineers• Created effective support / escalation processes• Developed new training programs.

• Stemmed and reversed steady revenue decline by creating an on-line real-time process to manage and track service revenues; first forecast of $18.3M within 21K of actual performance• Implemented similar sales pipeline management process with similar results• Reduced inventory buildup and improved product profit margins by tying forecast data into.

• Maximized profitability by creating and leveraging models to optimize costs and resource use across all functions over entire life cycle• Cut $4.9M in labor cost by investing $200K in modifying BOM and adding spares on a new product• Increased annual international service revenue from $12M to $16.1M by uncovering deficient administrative controls that.

I was the first field engineer at this parallel-processor mini-supercomputer start-up* Created and manned the support center * Created interfaces to development and manufacturing to resolve design defects and service/quality issues uncovered in the field * Created maintenance and diagnostic aids to increase field productivity * Specified and implemented.

Improved service business and helped create effective corporate New Product Introduction process* Established corporate-wide NPI - new product introduction - process to optimize speedy product introduction while optimizing costs * Took radically new low-cost terminal through the NPI process from concept to release * Created business model to price services.

* Averted $440 M in logistics costs on a major high-end system by uncovering design deficiency and showing how it affected all aspects of the company * Hands-on worldwide crisis management to resolve issues resulting from enterprise system failures * Managed multinational cross-functional teams during New Product Introduction process to ensure service.

Mba

Bs, Physics - Mathematics