Roy Then Email & Phone Number

Singapore

Singapore

• Provide system administration and operational support of a Tenable VMS system deployed in client sites• Scope of operational support includes patching, remediation of security findings, performance of daily health checks, execution of disaster recovery exercises, fault and issue management, and problem resolution• Develop and maintain documents and reports related to VMS, including hardening guides• Review and approve Service Requests from clients on account management, service onboarding and offboarding, and recast of false positives• Work with vendor support team on recast of false positives• Interface with client and subscribers as the point of contact in VMS matters and enquiries, including issues during onboarding of new devices to VMS• Accountable for service availability and service level of VMS

Singapore

Job Duties & responsibilities • Installing Virtual Appliance ( Web Application Firewalls (WAF), Firewalls, Gateways/Routers, Application Delivery Controllers (ADC), and WAN Optimizers )• Troubleshooting, Diagnosing and Resolving Hardware, Software and other Network System Issues• Replacing faulty Hardware Components when required• Create Technical Documents• Create Accurate Network diagrams and documentation for design and planning Network Communications Systems

Singapore

Job Duties & responsibilities To support Vickers Backoffice various application:- Perform investigation/troubleshooting/debugging of reported problem.- Liaise with external vendor for application bug fixes and enhancement.- Perform Live Verification on OS upgrade/Network/firewall/server maintenance.- Coordinate/drive application BCP drill.- Production Change Request implementation support / Minor bug fix UAT / User live verification coordination.- Taking team support phone in rotating basis and provide 24x7 phone support if any issue.

Singapore

• Going to Different Client Site to do Server Maintenance and Checking the System Logs - Checking to see if the necessary backup schedule whether is it incremental or differential take place at the correct timing and if of the schedule related tasks fail to do the necessary backup. • Configure Network Attached Storage (NAS) before deploying to Client side- Putting the HDD (Hard Drive Disk) to the slot and configuring the disk type file system to the HDD be it RAID 0 ,1, 5 ,6. Different File system is based on how many disk drive they are to maximize its full capacity. • Trouble Shoot Client-side PC for any of the configuration difficulties they face- When User face any issue like unable to print or unable to see certain file type. As Under the Windows User Authenticate, they are unable to do the necessary troubleshooting due the Administration Rights. - Netmarks provides the Hardware troubleshooting and first user setting up whenever a new PC product was deliver, the troubleshooting was done by Netmarks.• Software Renew and Security Update- In a Digital World, where Software Licensing needs to renew and sometimes we need to contact the necessary Software Vendor and purchase the licensing Key and helping the customer to renew the licensing issue.- Security Update of the Software utilities to provides the security update file to protect user PC.• Doing Final Year Project at Netmarks SingaporeProject Title- Migrate IT Infrastructure to Cloud-Based for Clients of Netmarks Singaporeo Client Current File Server has reach full capacityo Client Hyper-V Physical capacity running outo Client is using Tapes and it cannot reach the demand from the file server as it try to expandWhat I am tasked to do for this Project?• Putting the HDD on the NAS Disktray• Monitor the Disk Configuration Status on the DiskStation Manager(DSM) – Synology browser- based operating system

• Collect Data such as people preferred choice of Housing Property

Ubi Branch

• Conducted performance reviews for all Customer Service Representatives to reduce resolution to reduce resolution time and improve customer satisfaction rates• Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity• Defused volatile customer situations calmly and courteously• Referred unresolved customer grievances to designated departments for further investigation

Diploma In Computer Engineering, Computer System & Computer Application

Activities and Societies: SP Japanese Culture Club (SPJCC) DCPE Course Structure Modules Year 2 Core Modules (Computer Application &.

Nitec, Electrical And Electronics Engineering (Computer Networking), 4.0 Gpa

• Computer Networking • Microcontroller Application Top 10% of class - 1st Semester Top 10% of class - 2nd Semester Top 10% of class - 3rd.

Gce N Level