Roy Then Email & Phone Number

Singapore

Singapore

• Provide system administration and operational support of a Tenable VMS system deployed in client sites
• Scope of operational support includes patching, remediation of security findings, performance of daily health checks, execution of disaster recovery exercises, fault and issue management, and problem resolution
• Develop and maintain documents and reports related to VMS, including hardening guides
• Review and approve Service Requests from clients on account management, service onboarding and offboarding, and recast of false positives
• Work with vendor support team on recast of false positives
• Interface with client and subscribers as the point of contact in VMS matters and enquiries, including issues during onboarding of new devices to VMS

Singapore

• Job Duties & responsibilities
• Installing Virtual Appliance ( Web Application Firewalls (WAF), Firewalls, Gateways/Routers, Application Delivery Controllers (ADC), and WAN Optimizers )
• Troubleshooting, Diagnosing and Resolving Hardware, Software and other Network System Issues
• Replacing faulty Hardware Components when required
• Create Technical Documents
• Create Accurate Network diagrams and documentation for design and planning Network Communications Systems

Singapore

Job Duties & responsibilities To support Vickers Backoffice various application:- Perform investigation/troubleshooting/debugging of reported problem.- Liaise with external vendor for application bug fixes and enhancement.- Perform Live Verification on OS upgrade/Network/firewall/server maintenance.- Coordinate/drive application BCP drill.- Production.

Singapore

• Going to Different Client Site to do Server Maintenance and Checking the System Logs - Checking to see if the necessary backup schedule whether is it incremental or differential take place at the correct timing and if.
• Configure Network Attached Storage (NAS) before deploying to Client side- Putting the HDD (Hard Drive Disk) to the slot and configuring the disk type file system to the HDD be it RAID 0,1, 5,6. Different File system is.
• Trouble Shoot Client-side PC for any of the configuration difficulties they face- When User face any issue like unable to print or unable to see certain file type. As Under the Windows User Authenticate, they are.
• Software Renew and Security Update- In a Digital World, where Software Licensing needs to renew and sometimes we need to contact the necessary Software Vendor and purchase the licensing Key and helping the customer to.
• Doing Final Year Project at Netmarks SingaporeProject Title- Migrate IT Infrastructure to Cloud-Based for Clients of Netmarks Singaporeo Client Current File Server has reach full capacityo Client Hyper-V Physical.
• Putting the HDD on the NAS Disktray

• Collect Data such as people preferred choice of Housing Property

Ubi Branch

• Conducted performance reviews for all Customer Service Representatives to reduce resolution to reduce resolution time and improve customer satisfaction rates
• Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity
• Defused volatile customer situations calmly and courteously
• Referred unresolved customer grievances to designated departments for further investigation

Diploma In Computer Engineering, Computer System & Computer Application

Activities and Societies: SP Japanese Culture Club (SPJCC) DCPE Course Structure Modules Year 2 Core Modules (Computer Application &.

Nitec, Electrical And Electronics Engineering (Computer Networking), 4.0 Gpa

• Computer Networking • Microcontroller Application Top 10% of class - 1st Semester Top 10% of class - 2nd Semester Top 10% of class - 3rd.

Gce N Level