Roz Doyle Email & Phone Number

Coventry, United Kingdom

Providing analyst services within the Business Change department.• Ran stakeholder engagement sessions to collect and document requirements across whole of organisation for complete replacement of telephony system and major upgrade of call recording software. • Facilitated requirement walk-throughs/approvals with senior IT team.• Quality reviewed third party technical documentation and played a key role in vendor selection process.• Identified issues relating to information security and analysed options to resolve them. • Documented entire “as-is” Interactive Voice Recognition (IVR) platform and additional call routing scripts.• Managed collection of detailed configuration data to support all Contact Centre units’ operational requirements.• Reviewed entire call routing system and consolidated existing scripts and numbers, leading to 50% reduction in system complexity and greatly improved maintainability.

Coventry, United Kingdom

Provided distributed and centralised project office support for the delivery of the Business Change portfolio.• Provided Project Assurance for Business Change portfolio (£15m+)• Prepared decks and reporting packs for Executives and senior management. • Wrote computer based training (CBT) course covering importance of Conduct Risk. • Provided distributed PMO support for a large supply chain management system implementation project, including risk and issue management, documentation control, and status reporting.

Newbury, Berkshire

Project Business Analyst – Web Services (2004 – 2005)Supporting development of new functionality on the Vodafone.co.uk website.• Managed a complete review of analysis processes and documentation deliverable templates in use by the team, resulting in a stronger audit capability between requirements and design, and reduced development costs.• Partnered stakeholders to create a comprehensive set of prioritised business requirements for a new website, providing a clear set of criteria used by management to make a cost-effective vendor decision.Project Management & Programme Support – IT (2001-2004) A dual role within the IT programme planning team; accountable for a team of demand management analysts, IT project assurance, and project management of smaller billing system software releases.• Chaired the Business Systems IT work approval group, remitted to authorise project initiation, assess quality of project deliverables and progress to plan.• Project managed the development and implementation of four time-critical billing system projects on time, and meeting budget and quality criteria set by management.Secondment: Relationship Manager – IT (2001)Based at the headquarters of Israeli software house Amdocs.• Successfully reduced the turnaround time by 25% for software bug fixing.• Provided on the spot business knowledge to design and development teams.Business Analyst (+Team Lead) – IT (1997 – 2001)Accountable for a team of six business analysts and software configuration analysts, working with the Amdocs billing system “Ensemble”• Designed the Front-End UI and provided functional specifications for a customer acquisition system to be used in-store by national major mobile phone dealers.• Devised and implemented a business process for system configuration changes.

Bachelor Of Arts (B.A.), History

Education record