Rozalyn Hackett Email & Phone Number

Crowle, England, Gb

• Customer contact - dealing with all types of enquiries from my accounts, which involves identifying and interpreting their needs & proactively finding solutions.• Monthly stock/sales forecasting & developing stock intake plans to ensure the customer has no stock issues.• Project management – working closely with the Account Management team to manage and support critical account timings and key internal project timings, most recently being the launch of new product development.• Identifying new business opportunities through organizing and exhibiting at events associated to our target audience.• Keeping up-to-date with marketplace activity, category pricing, market trends, price checks.• Negotiating & securing space for new product development to be featured within my account’s ranges.• Tracking and exploiting opportunities within my accounts to optimise in-store & web experience, ensuring product assets and content reflects the highest standards.• Creating weekly dashboards to report on sales, availability of stock, stock cover, order requirements & category/product movement.

I delivered the Level 5 Operational Manager qualification and the Level 3 Team Leader qualification. I was responsible for preparing, planning, training and assessing learner competences and improving skills, knowledge and behaviours relating to learning outcomes.

As a Business Development Manager, my role has three primary focuses: 1) business acquisition, 2) the development of third-party Benefit Provider relationships, 3) project management• The first key focus involves the acquisition of new business, completing full sales cycles for a range of Halfords products and services, including - Cycle to Work scheme & Car Maintenance salary sacrifice scheme. This entails creating leads, arranging meetings and presenting to key business stakeholders in HR/Finance/Legal, negotiating terms and completing contract exchanges.• The second key focus involves growing relationships with Benefit Provider partners to drive the conversion of new clients. • The third part of my role involves project managing the launch of new products and services. As Project Manager, I nurture the projects from infancy through to delivery, working closely with all the key stakeholders in IT, Legal & Operations to ensure projects are delivered on time. I was also appointed the Colleague Engagement Champion which means I am responsible for organizing listening groups with the 7 teams within the B2B department & creating action plans dedicated to improving engagement.

 Responsible for the operational delivery of the Cycle to Work scheme from the point of contract acquisition through to retention, achieving maximum conversion and uptake levels through effective account management. Overseeing a portfolio of large enterprises from a wide range of sectors Taking a consultative approach to secure repeat business and grow accounts by creating development plans for each client to identify areas of success and improvement, resulting in increased employee uptake and contract renewals. Attending review meetings with clients to implement account development plans. Developing email campaigns to keep clients up to date with news and developments & secure repeat business.

 Assisting the Account Director in managing the day-to-day running of a range of accounts within the motorsport industry, including; Bentley, Volkswagen, Jaguar Land Rover, SEAT, Top Gear Track Experiences, and Skoda. Delivering events in the UK and overseas. Creating business proposals and attending regular meetings with clients to present. Updating budgets. Recruiting and training freelance members of staff.

• I applied for a six week position at TMWI which turned into a 7 month contract. I worked as a Personal Assistant to the Managing Director at a fast growing advertising agency. • I organized weekly corporate events which often catered for 50+ clients. • Arranged daily meetings for the MD which I often attended to take the minutes, as well as creating PowerPoint presentations beforehand in preparation for the meetings. • The job meant working long hours and being proactive at all times, something I feel I excelled at.

• I was recruited at this well known retail store as a Sales Advisor but was promoted to supervisor after two months of working for the company. • My responsibilities included serving customers, checking off deliveries, cashing up two tills daily, banking, managing a team of 14 sales advisors when senior members of management were not in store, meeting the daily and weekly targets at every opportunity by pushing sales as much as possible, and opening and closing the store daily.• I had to leave the company due to university commitments.

Ba Hons, Working With Children Young People And Families Combined With Art And Design, 2:1

Level 5 Operational Manager, Operational Manager, Distinction

Ncfe Level 4, Event Management