Rozella Jolanda
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Rozella Jolanda Email & Phone Number

Customer Experience - Market Insights and Ops at Lazada Indonesia at Lazada
Location: Jakarta, Indonesia 4 work roles 5 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Lazada
Role
Customer Experience - Market Insights and Ops at Lazada Indonesia
Location
Jakarta, Indonesia
Company size
11816 employees

Who is Rozella Jolanda? Overview

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Quick answer

Rozella Jolanda is listed as Customer Experience - Market Insights and Ops at Lazada Indonesia at Lazada, a with 11816 employees, based in Jakarta, Indonesia. AeroLeads shows a matched LinkedIn profile for Rozella Jolanda.

Rozella Jolanda previously worked as Customer Experience - Market Insights and Ops at Lazada and Customer Experience - Project Management Office at Lazada. Rozella Jolanda holds Bachelor'S Degree, Information Systems from Universitas Terbuka.

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Lazada

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Profile bio

About Rozella Jolanda

Rozella Jolanda is a Customer Experience - Market Insights and Ops at Lazada Indonesia at Lazada. She is proficient in English. Colleagues describe her as "Within a year, we handled many battles and hardship - and as a team, we won. Rozella has been a wonderful contributor with her fast-learning and good work ethic as a foundation, detail-oriented and have good analysis capability in day to day work or even project-based assignments. "Always up to the challenge" attitude makes me confident that Rozella is a great addition to any team." and "If you are looking for a young partner with high initiative, a fast learner and a great problem solver. I would always recommend Rozella to everyone. She never disappointed!"

Current workplace

Rozella Jolanda's current company

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Lazada
Lazada
Customer Experience - Market Insights and Ops at Lazada Indonesia
singapore, singapore
Website
lazada.com
Employees
11816
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4 roles

Rozella Jolanda work experience

A career timeline built from the work history available for this profile.

Customer Experience - Market Insights And Ops

Current
Lazada

Jakarta, Indonesia

- Conducted comprehensive quantitative (e.g., callout surveys, online forms) and qualitative (e.g., IDl, FGD) research, covering operational and analytical aspects.- Conducted in-depth research on various features of the Lazada platform to enhance user experience and increase customer satisfaction.- Collaborate closely on benchmarking to compare Lazada's features with those of competitors, providing valuable insights to the product development team.- Worked closely with cross-functional teams to implement research findings and drive product enhancements.- Provided NPS and PSAT root cause analysis to identify reasons for underperformance and propose actionable recommendations, plus ad hoc deep dive reporting based on internal team needs.- Build final report which mainly consist on insights, conclusions, and recommendations by using Microsoft tools (Excel, Word, PPT).

Sep 2023 - Present

Customer Experience - Project Management Office

Lazada

Jakarta, Indonesia

- UAT for new feature, enhancement, and project before release to Lazada’s customer (buyer and seller) - Collaborate with other stakeholders to define, prioritize, and develop projects- Planning project management including setting deadlines and prioritizing tasks- Working with each PIC on Customer Care department for go live preparation before release- Bugs hunting on Lazada’s application (buyer and seller) for translation and functional

Mar 2022 - Aug 2023

Customer Service Associate Lazada Indonesia

Pt Linksindo Makmur

Jakarta, Indonesia

- Received Lazada’s customer call in Indonesian and English with average of 40 calls per day in a high-volume call center environment- Resolve customer complaints and ensure calls are handled in a professional and prompt manner according to Lazada’s SOP - Ensure customer satisfaction and provide customer support

Apr 2021 - Mar 2022

Intern On Print On Demand

Kompas Gramedia Group Of Printing

Central Jakarta, Jakarta, Indonesia

Manage production schedules and coordinate service to maximize productivity.

Nov 2019 - Dec 2019
Team & coworkers

Colleagues at Lazada

Other employees you can reach at lazada.com. View company contacts for 11816 employees →

CT Cong Tri Bui Cong Tri Bui Colleague at LazadaHo Chi Minh City, Vietnam, Viet Nam View → MW Muhammad Wardiman Muhammad Wardiman Colleague at LazadaBaubau, South East Sulawesi, Indonesia View → JK Jason Kwan Jason Kwan Colleague at LazadaSingapore View → AM Agung Marwanto Agung Marwanto Colleague at LazadaCibinong, West Java, Indonesia View → RA Rully Amada Rully Amada Colleague at LazadaGambir, Jakarta, Indonesia View → RY Rendy Yuliardy Rendy Yuliardy Colleague at LazadaJakarta Metropolitan Area, Indonesia View → IP Itsaraphong Phongthaweerawirot Itsaraphong Phongthaweerawirot Colleague at LazadaBangkok, Bangkok City, Thailand View → JJ Jeaford Jarlido Jeaford Jarlido Colleague at LazadaMetro Manila, National Capital Region, Philippines View → CA Cyrel Angeles Cyrel Angeles Colleague at LazadaPhilippines View → AA Aap Abdullah Aap Abdullah Colleague at LazadaGambir, Jakarta, Indonesia View →
5 education records

Rozella Jolanda education

Science

Sma Kolese Gonzaga

Activities and Societies: Cheerleading Club, Flag-Raising Troop Community, Saman Dance Community

Education record

Smpk Penabur Bintaro Jaya

Education record

Sdk Penabur Bintaro Jaya
FAQ

Frequently asked questions about Rozella Jolanda

Quick answers generated from the profile data available on this page.

What company does Rozella Jolanda work for?

Rozella Jolanda works for Lazada.

What is Rozella Jolanda's role at Lazada?

Rozella Jolanda is listed as Customer Experience - Market Insights and Ops at Lazada Indonesia at Lazada.

Where is Rozella Jolanda based?

Rozella Jolanda is based in Jakarta, Indonesia while working with Lazada.

What companies has Rozella Jolanda worked for?

Rozella Jolanda has worked for Lazada, Pt Linksindo Makmur, and Kompas Gramedia Group Of Printing.

Who are Rozella Jolanda's colleagues at Lazada?

Rozella Jolanda's colleagues at Lazada include Cong Tri Bui, Muhammad Wardiman, Jason Kwan, Agung Marwanto, and Rully Amada.

How can I contact Rozella Jolanda?

You can use AeroLeads to view verified contact signals for Rozella Jolanda at Lazada, including work email, phone, and LinkedIn data when available.

What schools did Rozella Jolanda attend?

Rozella Jolanda holds Bachelor'S Degree, Information Systems from Universitas Terbuka.

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