Rozz Atanassova Email & Phone Number

Johannesburg, GP, ZA

Responsible for driving growth through focusing on strategy and delivery of products and solutions that help businesses to engage with their customer effectively using data-driven personalised interactive engagements as well as evolving their chat commerce and chatbot capabilities. Delivering omni-channel solutions across USSD, WhatsApp, Apple Messages for.

Responsible for driving Digital Transformation and Personalisation through digitisation and automation of processes and personalised engagements. Leveraging Robotic Process Automation (RPA), Business Process Modelling Automation Platforms, Behavioural Economics, omni-channel cPaaS platforms.

Johannesburg Area, South Africa

Driving Personalisation and Digital Tranformation through customer and user engagements. Introducing new and innovative engagement channels such as WhatsApp and InApp Messaging to allow for rapid deployment of interactive engagements. Leveraging insights based on data analytics, employing data modelling techniques to transform digital customer engagements.

Johannesburg Area, South Africa

Responsible for customer engagement strategy and implementation across social media, various digital channels and colleague-assisted channels. Driving customer experience through timeous, targeted and responsive engagements. Deriving commercial value through digital adoption to achieve cost reduction as well as revenue through usage leveraging data driven.

Johannesburg Area, South Africa

Responsible for driving and managing the end to end commercials for all Digital Channels within the bank. Creating growth and marketing strategies and leading a team of senior marketing and engagement specialists in taking digital products and services to market, creating customer engagement and realizing revenue opportunities. Key stakeholder alignment.

Johannesburg Area, South Africa

Responsible for creating the Go To Market strategy and driving it's execution through effective team and stakeholder management, including alignment with the Chief Marketing Office (CMO) and Big Data (CDO), for Digital Financial Services. Driving Growth in digital awareness and adoption, including digital sales and payments. Focusing on alignment of.

Johannesburg Area, South Africa

Responsible for the development and implementation of an integrated strategic approach to digital customer conversations across all digital points of interaction through a focus on collaborative engagement with internal and external stakeholders such as the Group Communications team and Chief Marketing Office (CMO) to help enable digital growth strategies..

Johannesburg Area, South Africa

Managing the consolidation, growth, enhancement and development of all digital and electronic customer communications within the Standard Bank Group, including e-mail, sms, mms and fax solutions. Ensuring that return on investment is optimised and all legal, compliance and best practice standards are understood and adhered to. Providing best practice.

Responsible for implementation and consolidation of digital electronic messaging requirements within the Standard Bank Group. Introducing new engagement opportunities to stimulate digital growth and optimise costs and help to generate revenue.

IT Support and Consulting

Supervision of Night Shift team and handling of escalated complaints as well as general queries

Hons., Business Management

Bcom, It Management

Majors: - IT Management - Informatics - Business Management

Matric