Serve as a key patient advocate as it relates to coordination of community healthcare services within Allegheny Health Network's Healthcare@Home program. Coordinate at-home health, hospice, HME, and infusion services.The Healthcare@Home model serves AHN and non-AHN acute care hospital systems, physician practices, and post-acute care healthcare organizations including skilled nursing facilities. AHN Healthcare@Home is grounded in IT and technology and aligns with value-based payment, clinical quality, medical management, ACO, PCMH, and bundle programs with CMS, Highmark and other payers and traditional managed care organizations.

Provided leadership and direction to 10 employees, responsible for high-priority risk projects. Communicated tasks, assessed documentation accuracy, and authorized changes. Managed account strategies to maximize efficiency and effectiveness.Implemented strategic plans, objectives, cost containment and budgets. Responsible for conducting bi-annual evaluations, as well as recruiting, training and motivating team. Liaised with BoA’s national network of attorneys to reduce cycle times.Organized, calculated and managed the monthly scorecard process, which played a major factor in employee performance evaluations and reviews.

• Managed and directed team of 12 loss mitigation negotiators who were responsible for submitting loan modification work out plans in order to mitigate loss associated with distressed loans for the bank.• Conducted full quality review check on Loss Mitigation workout options for accuracy and to avoid risk to the corporation.• Analyzed daily tracking reports and developed strategies to provide an efficient, cost effective service.• Oversaw staff training and assisted in career development by providing counseling and feedback to staff.• Coordinated and directed activities of the Loss Mitigation department to ensure an adequate, capable staff was maintained.• Maintained and updated policies and procedures for all department functions.• Trained, mentored, and assimilated new employees hired onto negotiation team.• Handled and resolved escalated calls from customers regarding loan modification work out plans.• Acted as project manager and liaison for Loss Mitigation staff (100+ employees) with the implementation of MHA (Making Homes Affordable) Government Program with responsibilities including: learning all guidelines and regulations associated with the program, training loss mitigation staff (100+ employees), and being the subject matter expert on the program.• Displayed strong knowledge in areas of underwriting and the Loss Mitigation Business processes.

Responsible for managing and mitigating risk. Conducted financial reviews and performed analysis to minimize risk factors. Followed strict compliance within a highly regulated industry.• Negotiated and closed an average of 40 modifications monthly.

Liaised with potential clients in processing new business. Assisted customers making capital investments to identify and resolve issues. Brokered competitive offerings. Closed an average of $3.4M in monthly loan quotas• Key contributor to First Franklin’s portfolio retention branch which averaged $70M+ in monthly residential mortgage loans closings as a branch. Most profitable division within National City.• Interfaced with 65 clients/potential clients and processed an average of 4 loan applications each day. • Assisted customers, identified issues, and resolved low appraisal, income verification, bankruptcy document, divorce decree, broker competitive offer and other issues. • Successfully generated $525K+ in fee revenue and closed more than $40.8M and 250 units in residential mortgages within one year.

Liaised with customers, brokers, logistics and sales force to maintain service levels and timely shipments. Analyzed customer data utilizing Vendor Managed Inventory (VMI).• Facilitator and liaison for customers, brokers and sales force to maintain high customer service levels.• Coordinated production planning, inventory control, and warehousing to ensure product availability.• Utilized analytical skills to analyze customer data and create orders via VMI.• Worked with brokers, sales and other logistic personnel to ensure timely shipment of customer orders• Implemented successful plan to resolve problems with Meijer (Heinz 9th largest customer) on out of stocks and cuts.