Ramon Pastor Email & Phone Number

San Jose, California, United States

Santa Clara

●Working with the training department team to facilitate classroom equipment for 1100+ students worldwide, while providing on call classroom support 24/7 as required.● Handle IT, helpdesk support for major events international and domestic for remote lab access● Ship and track shipments international for timely events● Set up return shipments for onsite classes and exam testing● Managing software and hardware upgrades for Virtual Training Center lab using VMware,● Providing first line of technical support for troubleshooting of VIA (Virtual Intranet Access), Virtual Training Center lab.● Processing RMAs (Return Material Authorization)● Ordering and maintaining inventory for classroom material and Virtual Training Center lab.● Test configuration on units to make sure the script is uploaded and working correctly.● Configure multiple vendors network (Aruba, HPE, Cisco, USB anywhere and more) and software(VMware, Windows, images for switches, controller and more) equipment to work with the training lab

San Francisco Bay Area

· Image Apple Laptops for new hire· Add/edit accounts for AD (Active Directory).· Add users to google apps/email· Maintain inventory· Give tier 1 and tier 2 technical support to users.· Test daily Video/Audio for conference rooms

Sunnyvale, California

• Working with training department team to facilitate classroom material logistics for 300+ classes, scheduling, assigning and tracking classroom equipment for 1100+ students worldwide, while providing on call classroom support 24/7 as required. • Managing software and hardware upgrades for Virtual Training Center lab using VMware, • Providing first line of technical support for troubleshooting of VIA (Virtual Intranet Access), RAP (Remote Access Point) and Virtual Training Center lab.• Processing RMAs (Return Material Authorization), ordering and maintaining inventory for classroom material and Virtual Training Center lab.• Test configuration on units to make sure script is uploaded correctly.

• Shipped international and domestic hardware and products, processed RMAs (Return Material Authorization), prepared commercial invoices, Delivery of Goods.• Tested, and performed software upgrade on hardware and products, • Experienced forklift driver. • Interacted with various shipping companies such as FedEx, UPS, DHL to ensure worldwide shipments met full clearance through customs as required.

San Jose, California

Picking and shipping parts.

Computer Technology/Computer Systems Technology, B

ongoing process to reach my goal as a BS in computer Techology

Ccna, System, Networking, And Lan/Wan Management/Manager

Comptia Networking+, System, Networking, And Lan/Wan, 4.0