Rishi Patel Email & Phone Number

New York, Ny, Us

Jacksonville, Fl, Us

Zurich, Ch

As Executive Director Agile Coach at UBS, I spearhead the implementation of scaled agile frameworks, significantly advancing GWMA delivery of initiatives and OKRs. My role involves championing organizational change and fostering a culture of continuous process improvement across various business units. I develop and execute transformation roadmaps, integrating systematic approaches to enhance customer experience and product development. Additionally, I standardize key collaboration tools and frameworks, improving transparency, planning, and execution across the organization. I also direct the Agile Transformation Office, restructuring operations to focus on rapid product delivery and customer-centric strategies.Key Achievements:- Increased market responsiveness by accelerating product time to market by approximately 25% through strategic agile practices.- Enhanced technology stability and performance by 20%, optimizing operational frameworks and systems.- Achieved a 92% on-time delivery rate for strategic banking initiatives, establishing a new benchmark for project management excellence.- Elevated client satisfaction by 70% through a 45% increase in mobile adoption of wealth management products.- Matured the capabilities of approximately 1400 stakeholders in product, engineering, and leadership roles, improving overall delivery quality.

New York, Ny, Us

In my role as Sr. Agile Transformation Coach at Blackstone Group, I led the agile transformation of BXTI’s technology and business segments to adapt to evolving market demands. I managed the Center of Excellence (CoE), mentoring scrum masters, agile coaches, and product owners in best agile practices. I guided multiple teams across Cloud Engineering, Cyber Security, and HR functions, embedding strategic product development and release protocols. Additionally, I implemented Kanban frameworks for operational teams to streamline work processes.Key Achievements:- Streamlined HR initiative deliveries, achieving a 35% reduction in delivery times and maintaining project scope compliance.- Transitioned 80% of on-prem infrastructure to the cloud, markedly improving operational agility.- Enhanced DevOps and CI/CD methodologies by optimizing the release pipeline and tech standards.- Reduced incidents in DevOps by 45%, significantly optimizing team performance and system reliability.

Mclean, Va, Us

As Agile Coach/Program Delivery Lead at Capital One, I orchestrated the scaling of a new program, growing from an initial 60 to approximately 550 members, with plans for further expansion. I elevated agile practices across various organizational levels, achieving key milestones in agile maturity and ensuring comprehensive stakeholder engagement. I revitalized the release-to-market processes, establishing a robust CI/CD pipeline that enhanced feature development across multiple business lines. I fostered a culture of innovation and continuous improvement, integrating build-measure-learn-adapt cycles into every portfolio layer and developing refined change management protocols.Key Achievements:- Reduced delivery cycle times by 55% through the implementation of a next-gen retail banking platform, enhancing the execution of strategic campaigns.- Enhanced team agility and operational velocity by introducing new "ways of working," which included cross-functional team collaboration and capability sharing.- Achieved a 70% reduction in breaking changes by implementing an efficient change advisory board and robust practices.

Us

At McKinsey & Company, I designed and implemented a new organizational operating model to enhance collaboration and expedite value delivery across the firm. As an Agile Coach, I led the full spectrum of Agile adoption, from initial introduction and employee training to embedding and sustaining Agile practices organization-wide. I developed and customized Agile Transformation plans, integrating comprehensive stakeholder feedback for strategic alignment. Additionally, I launched Agile team kick-off workshops to drive adoption, highlight the benefits of Agile methodologies, and stimulate innovation, restructuring service and product teams to align with value-driven initiatives.Key Achievements:- Improved Net Promoter Score (NPS) by 30% and customer satisfaction by 40% through strategic lifecycle model enhancements.- Boosted global location connectivity performance by 45%, significantly enhancing operational efficiency and user experience.- Elevated customer satisfaction from 3.2/5 to 4.7/5 by implementing advanced collaboration tools, including Zoom video conferencing and one-click remote access technologies.- Cultivated a new operational rhythm for managed infrastructure services, resulting in a 60% improvement in client experience.

Charlotte, Nc, Us

As Agile Transformation Lead and Senior Program Manager at Bank of America, I led the establishment of three agile teams, enhancing regulatory and compliance adherence through a scaled agile framework. I conducted workshops to transform the existing technology structure into an agile-centric organization and defined comprehensive agile components such as value streams, Agile Release Trains (ARTs), and roles across program and product management layers. I collaborated with business partners to streamline the request funneling process, aligning it with technology’s agile adoption, and spearheaded improvements in the Enterprise Account Opening (EAO) application.Key Achievements:- Advanced business agility of the DQC team, successfully integrating sprint ceremonies and refining operational processes to boost team velocity.- Delivered the Source of Wealth initiative, enhancing rules engine integration and facilitating a smooth transition from legacy systems.- Provided expert IT advisory for multi-region Go-Live events, ensuring compliance with application migration and requirements.

New York, Ny, Us

At TravelClick Inc, I championed the adoption of Agile methodology across Corporate Business Systems and Salesforce.com teams, employing a rigorous iterative approach. I led the implementation of scaled agile framework principles to maximize value delivery and foster a culture of collaboration and transparency. I utilized analytical dashboards to monitor and adapt sprint activities, ensuring alignment with strategic goals and promoting continuous improvement. I coordinated a cross-functional User Acceptance Testing (UAT) process to enhance collaboration between IT Operations and the Finance department.Key Achievements:- Pioneered innovative Agile practices, including transparent retrospectives and robust code audits, significantly improving project delivery and system reliability.- Enhanced project transparency and efficiency, particularly for the major "User Access" roadmap project, by improving dashboard and reporting functionalities.- Successfully refined Agile processes, elevating project predictability and transparency, and fostering a culture of experimentation and innovation within the teams.

Cincinnati, Ohio, Us

At RDI/A Digital, I served as the primary project manager and client engagement liaison, managing a diverse portfolio of up to 12 enterprise clients. I directed the development and delivery of SEO-enhanced web and mobile applications with a focus on robust aesthetics and user engagement. I orchestrated a regular cadence of Agile practices, including daily standups, sprint planning, and showcases to ensure project alignment and transparency. Additionally, I facilitated the creation and refinement of business user stories and use cases, enhancing team understanding and project deliverables, and organized and led sprint retrospectives and reviews to maintain a focused and interruption-free environment for optimal team performance.Key Achievements:- Successfully launched a Sports Bar Finder Application, a Marketing Website, and an Educational Testing Portal for high school students, significantly enhancing client service offerings.- Fostered a proactive and disciplined Agile environment, leading to improved project efficiency and stakeholder satisfaction.

New York, New York, Us

In my role as Change Manager in the Citi Retail Services (CRS) division, I managed large-scale multifaceted conversion projects for major retail clients such as Macy’s and Best Buy. I implemented SAFe agile principles to streamline daily operations, including Product Backlog Refinement, Sprint Planning, and Retrospectives. I was actively engaged in IT Command Center operations during the Macy's and Best Buy go-live events, ensuring seamless project execution and incident resolution, and served as Team Captain during critical go-live phases, leading incident resolution teams to ensure timely completion of all tasks and minimal disruption.Key Achievements:- Successfully managed and delivered the “Project Sirius” for Macy’s and supported the parallel conversion for Best Buy, achieving significant improvements in merchant services and customer satisfaction.- Enhanced project delivery effectiveness by adopting scaled Agile methodologies, resulting in streamlined processes and increased operational agility.

Palo Alto, Ca, Us

As IT Operations Project Manager at VMware, Inc, I led the "Great Migration" project, overseeing the design, planning, and deployment of IT infrastructure across five new buildings. I managed the "BU Moves" project, coordinating with Real Estate & Workplace (REW), IT Operations teams, and third-party vendors to facilitate the relocation and restructuring of business units involving 4,200 employees. I directed the "Global Site Services" initiative, which achieved global standardization of IT operations, enhancing consistency and operational efficiency across all regions. I also developed and implemented the Business Units Move Run Book, a comprehensive guide for physically relocating business units and IT infrastructure within a region.Key Achievements:- Successfully delivered three critical projects that significantly enhanced VMware's IT infrastructure and operational capabilities.- Created a globally utilized standard Business Units Move Run Book, which streamlined the relocation process and reduced operational disruptions.- Improved global IT operations standardization, contributing to a more unified and efficient organizational structure.