Robert Conrad Email & Phone Number

Pittsburgh, PA, US

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Area

Wheeling, WV

Pittsburgh, PA

• Managed applications and software deployments using SCCM 2012
• Lead engineer responsible for maintaining, documenting and developing fully automatedapplication installations and upgrades for over 400 applications used firm wide
• Reverse engineered legacy software in an effort to return functionality in current OS
• Technical Lead for various IT projects ranging from litigation to financial systems serverand application environments
• Tier 3 support to the internal Application Support team and immediate support contactfor the corporate officers
• Mentored tier 2 technical support in an effort to improve staff technical proficiency andprovide career growth and opportunity

K&L Gates

• Tested applications, patches and upgrades prior to implementation into productionenvironment
• Conducted routine administration and maintenance of firm-standard applications
• Authored knowledge base articles which increased the productivity, efficiency and numberof first-call resolutions for the firm’s helpdesk analysts
• Assumed role of Subject Matter Expert for various legal and eDiscovery applications

Pittsburgh, PA

• Contracted to assist client (K&L Gates, LLP) in nine-month PC refresh project
• Researched, installed and documented over 200 software titles being used by client

• Provided prompt and professional response to building wide desktop support requeststhrough administrative management of a ticketing helpdesk system
• Assisted in rolling out VMWare ESXi infrastructure, reducing physical server footprint by80%
• Deployed, configured and maintained numerous file and web servers as both physicaldevices and VMs
• Aided in wide scope IT projects with a significant level of impact including ActiveDirectory deployments and storage implementations in accordance with ITIL standardsand specifications
• Managed an Active Directory environment consisting of 350 users