Vasco Consultant
CurrentOperational excellence - Business improvements, process management and CEXWithin a European B2B telecom company to supervise the Business Improvements. Setting-up Daily Management Calls, by connecting all customer relevant departments. Finding improvements and setting up various revenue controls and. Establish a business process framework as a basis for all the processes that are necessary for the build and migration towards a new large CRM system; and finally establishing future structures of the customer experience department.Metadata management - Data strategySetting up metadata management within a national fiber-optic party. By shaping a data strategy, based on the right basis describing what metadata is withing a national fibre-optic party. The goal here was to create the right foundation so they may become a more data-driven organisation.Operational excellence - Business improvements and strategyWithin a telecom company to supervise the Business Improvements. Make today better than yesterday by improving the day-to-day management. Starting with a standard method for day-to-day management of the relevant business processes across departments, and thus creating insight into; the incidents, solutions and timelines for short-term improvements with immediate results. Defining problem areas, with a high-level approach to create improvements with a company-wide quality program set-up, and finally establishing future structures and strategy.Operation Model - Defining and Implementing Target Operation ModelWithin the world's largest chemical trader, I was responsible for setting up and implementing a Target Operation Model in the global rollout of an e-commerce platform. Connecting the new world (corporate start-up) to the corporate parent organization, by setting up customer support and technical support; Through introducing change incident and problem management (L1 to L3) worldwide.
