Recognized Financial Services Professional with extensive hands on experience handling multiple call center sites with focus on Credit, Customer Service, and Collections/Recovery operations. My Operations Groups have TWICE won JD Power Awards for outstanding, Best-In-Class service. I have also been recognized for Employee Development and coaching. In addition I have extensive experience working on major Acquisitions and Mergers.Specialties: Operation efficiencies utilizing KPIs, employee training & development, managing multi-million dollar budgets, establishing incentive programs to enhance productivity, project management, due diligence focus, merger and acquisition experience, presentation skills, focusing team orientation to business goals, and change management.