Ryan Redmond Email & Phone Number

As a seasoned leader in CRM and business process optimization, I bring over two decades of experience to the dynamic world of small business technology. From the disciplined decks of the USS Enterprise, where I served as a Machinist Mate in the Navy Nuclear Power Program, to the entrepreneurial journey of founding Customer Dynamics and now Optrua, my career has been driven by a passion for efficiency, innovation, and the power of well-implemented systems.Throughout my journey, I've always maintained a customer-centric approach, recognizing the importance of putting the needs of businesses and their customers at the forefront. My expertise in Dynamics CRM and my first-hand experience guiding companies through the maze of sales and marketing automation allow me to provide solutions that bridge gaps, enhance accountability, and accelerate growth, ultimately improving the overall customer experience.I've seen too often the disconnect between potential and practice–valuable leads lost in the shuffle, sales forecasting turned guessing game, and reporting reduced to number-crunching exercises that offer little actionable insight. I know the frustration of outdated systems, the bottleneck of inefficient processes, and the sheer overwhelm when IT resources are stretched thin, which can negatively impact employee engagement.This is why I founded Optrua, with a mission to offer managed CRM services that act as an extension of your team and foster a strong customer-centric culture. Imagine having access to a Solution Architect, Project Manager, Developer, and Business Analyst — a full CRM team to empower your business at a fraction of the cost. We streamline your processes, enhance your system's usability, and ensure you have the data-driven insights to make decisions swiftly and confidently. And, by aligning our systems with the way your employees work, we not only enhance their productivity but also ensure that every customer interaction is a standout experience.With a BS in Mechanical Engineering, a black belt in Shaolin Kung Fu, and a lifetime of learning, I approach every challenge with discipline, creativity, and strategic thought. My mission is not just to provide a service but to create a partnership that understands and champions the unique needs of your small business, ensuring that both customers and employees benefit from the solutions we provide.Let's connect and explore how we can transform your CRM challenges into your competitive advantage while enhancing your customer-centric approach and fostering greater employee engagement.

Listed skills include Crm, Integration, Microsoft Crm, Software Development, and 42 others.

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  University Of Utah

  Mechanical Engineering